Business Studies

Consumer Protection refers to protecting the consumers against anti-consumer trade practices of manufacturers and/or sellers. Consumer protection is important from consumer’s point of view as well as from business point of view. Some of the important acts providing legal protection to consumers are Consumer Protection Act 1986, Sales of Goods Act 1930, Prevention of Food Adulteration Act 1954, Essential Commodities Act 1955, etc. The Consumer Protection Act has provided certain rights to consumers such as Right to safety, Right to be informed, Right to Choose, Right to be Heard, Right to Seek Redressal and Right to consumer education. As per Consumer Protection Act, a complaint can be filed against seller, manufacturer or dealer of defective goods or Provider of services which may be deficient in any manner. Redressal agencies under the Consumer Protection Act provides setting up of a three tier enforcement machinery at the District level, State and National level are called District Forum, State Commission and National Commission respectively. Complaints to be files on these forums depend upon the aggregate value of the goods or services complaints against and the compensation claimed. On being satisfied about the complaints the appropriate consumer court may pass an order for the removal of defects in goods, replacement of defective product, refunding the price of the product and payment of appropriate compensation. The agencies are authorised to pass other orders against the manufacturers or sellers considering the gravity of the malpractice. NGOs engaged in consumer protection are Consumer Coordination Council Delhi, Voluntary organisation in interest of consumer education (Voice) Delhi, Consumer Guidance Society of India (CGSI) Mumbai, CPC Ahmadabad, etc. The roles of press in consumer protection are that they raises issues concerning consumer grievance before the government and public and also publishes responses of various agencies to issue raised by consumers.

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