Frequently Asked Questions
We have grouped most frequently asked questions into categories. Select from categories below to view related questions and answers.
1. What is Extramarks?
Extramarks is a 360ş new age digital education solution provider, which offers web based learning support to students of class VI to XII. Innovative and interesting in nature, the study support is based on NCERT curriculum that helps students to plan their studies and prepare successfully for the examinations. The curriculum content’s simple, hierarchical format help in generating a conceptual clarity to the students. While the easy to learn modules enhance the basic understanding ensuring simple, easy and life long learning.
2. What all does Extramarks offer?
Extramarks is an online after school educational support system for Indian students. It is based on NCERT curriculum for classes VI to XII. It helps students to plan their studies and prepare for the examinations to get extra marks.
InSchool Study Support Program
Extramarks delivers “
InSchool Study Support Program” in which a normal classroom is transformed into a “Technology Enabled Smart Learn Classroom ” which is equipped with the following Extramarks Teaching Aids And Services:
Mindmap: Scientific & effective learning tool useful for an introduction as well as the final revision of the chapters.
Smart Learning Modules: A visual, graphical & concise presentation of each chapter that makes the classroom interesting & increases the attention span of the students.
Test Centre: Extramarks provides an exhaustive bank of model test papers, CCE MCQ Tests, CCE Short/Long Answer Tests and board papers that hones the academic skill of students and prepare them for the exams.
AfterSchool Study Support Program
Students can access Extramarks’ InSchool Study Support Program facility even after school hours using Smart Study Card. The
AfterSchool Study Support Program also comprises of:
Virtual Classes: 50-minute virtual class sessions using white board technology help students get quality study support in real time after the school hours. An alternate medium for personal tuitions, it help students study directly from teachers anywhere, anytime.
Ask a Teacher: Extramarks subject experts answer curriculum related queries of students in real time through email. It helps maintain continuity in the learning process by providing instant solutions after school hours, while the online teacher functions as a student's in-house subject expert.
Creativity Zone: A pertinent pedestal which allow students to unleash their imagination & let the artist in them blossom. It provides an absolute freedom to create, upload and showcase talent online.
Apart from the above-mentioned products and services, there are lot more to explore in Extramarks viz. Networks, Creativity Zone and many more.
All registered users can avail these services though there are points attached to each activity that keeps you the active user of Extramarks.
View Point System
(
Registration at Extramarks is free)
3. What subjects does Extramarks cover?
For now, Extramarks covers all subjects except the language papers for classes VI to XII based on NCERT curriculum. We soon plan to add languages as well.
4. How to use Extramarks in a secure manner?

Always remember to LOG OFF COMPLETELY from Extramarks if you are accessing our website from a public computer.

Safeguard your password and don’t let others know about it except your parents who can have access to your account if something goes wrong.

For privacy and security, often change your password.
5. Who can become the member of Extramarks?
Extramarks is a study support system that helps students plan their studies and prepare for examinations. This is not possible without the support of parents and assistance and experience of the teachers.
All the students, parents and the teachers who wish to work towards the success of students in their examinations can become members.
Students: Students of classes VI to XII who wish to get educational support during the after school hours through the subject experts of Extramarks and the students network across the country can become the members.
Parents: Parents of students who are the members of Extramarks or those who wish to share their experiences that would help other parents and students deal with situations better can become the members.
Teachers and Educationists: We constantly need the support of qualified teachers and educationists to guide and support us for the benefit of students. All the teachers who want to teach, share their experience and access standard teaching resources can become the members of Extramarks.
6. How do I register at Extramarks?
7. Do I pay for registration?
No, you do not have to pay for registration. Registration at Extramarks is absolutely FREE.
8. What is the procedure to get started when faced with logging problem?
When faced with constant logging problem, please try the following suggestions, which might be of your help:
Check for any typing error while entering your email address and password.
Try using the Forgot Password. Give your email address and the password will be emailed to you.
9. How do I start using Extramarks?
10. How do I change my Extramarks password?
11. What is meant by Points System? How do I gain points or utilize them?
For every activity you do at Extramarks, you get positive or negative points. You can use points in activities like posting or responding to classified ads, asking questions to experts, viewing and downloading question papers and playing games. You even loose points if you answer inappropriately.
At the same time you can keep on adding to your points by doing activities like answering questions and getting your friends registered.
Points earned/purchased at Extramarks expire in 3 months.
List Of Activities With Points Allotted To Them
Activities That Earns You Points
(To Be Used Within 3 Months)
Points
Invite a Super Mind Quiz Friend: For each new Friend Invited
2
Invite a Friend: For each new Friend Invited
1
If your new friend registers
10
If your Super Mind Quiz new friend registers
20
Complete your Profile
0
Answer a question (One answer counted per question)
1
If your answer is selected as the best answer, you become the Wizkid in the category
2
Choose a best answer for your question
1
Activities That Utilises Your Points
Points
Ask a Teacher
-30
Download a Question Paper from Extramarks
-10
Your Question flagged as Inappropriate content
-5
Career Counselling
-100
View Solved Model Test Papers
-20
View Mindmap
-20
View Quick Prep
-100
View Solved Board Papers
-20
View SLMs
-40
Taking CCE MCQ Tests for 20 minutes
-20
Taking CCE MCQ Tests for 40 minutes
-40
Post a Classified
-10
12. How do I buy points?
At present, we offer four packages for buying points:
i. Buy 300 points for
100 INR
ii. Buy 1000 points for
300 INR
iii. Buy 1800 points for
500 INR
iv. Buy 4000 points for
1000 INR
You can buy points by using multiple payment options:

You can buy the points online using your Credit Card or Netbanking or even the mobile payment mode. Visit our
online payment page, select the number of points you wish to buy and confirm.

Send a DD in favour of 'Extramarks Education Private Limited at the following address:
Extramarks Education Private Limited
D-180, Sector 63,
Noida -201301, UP
Please do not forget to mention your registered email id, number of points bought and postal address along with your contact number.
13. How can I earn points without buying them?
Here is the list of activities, by which you can earn points without spending a penny.
List of Activities with points allotted to them:
Activities Earn
Points
Invite a Super Mind Quiz Friend: For each new Friend Invited
2
If your Super Mind Quiz new friend gets registered
20
Invite a Friend: For each new Friend Invited
1
If your new friend registers
10
Complete your Profile
0
Answer a question (One answer counted per question)
1
If your answer gets selected as the best answer, you become the Wizkid in the category
2
Choose a best answer for your question
1
14. What is an OxiCash and how to use it?
15. What is a Smart Study Card?
For details on Smart Study Card, please
Click Here.
16. From where can I buy Smart Study Card?
Extramarks Smart Study Card is easily available from leading stationery shops and can as well be bought from schools.
17. How does a Smart Study Card works?
The card has a 16 digit number which when entered on the site activates an account with points and with the points' help, a student can comfortably surf the site and access both
InSchool &
AfterSchool support services whichever fits his needs.
Extramarks Smart Study Card is available in different denominations such as
100,
200,
500 and
1000 and can be easily obtained as per specific requirements.
Extramarks Virtual classes / Home Tuitions
18. Do I get personalized instructions and coaching?
You can post questions to our experts and they will answer the queries personally. You may enrol for personalized coaching sessions for a particular subject and a particular class at a given time by clicking here
‘Extramarks Live’.
19. When are the subject experts available?
Extramarks experts are available from 9.30 am to 5.30 pm IST on all days and other holidays.
Break hours on all days
12 : 30 pm to 1 : 00 pm IST and 3.00 pm to 3.30 pm IST.
20. Who are the teachers that render coaching to students?
People who render education here are qualified and experienced schoolteachers and coaching experts who have been rendering education in their related subjects for a long time. These teachers have experience in both national and international schools and therefore have ample experience in the academics field. There are altogether 100 plus academicians working with Extramarks.
21. How is Extramarks different from Home tuitions or Private Tuitions?
Extramarks is a step ahead of home tuitions or private tuition classes as over here you get a personalized coaching from the comforts of your home at your convenience, anytime, anywhere. You don’t have to waste your time and energy commuting to the tuition classes. Also the options at Extramarks are much more economical.
Moreover, in case of home tuitions or private tuitions, one has to go through the entire process before finally the required chapter or concept needs clarification, which is not the case with Extramarks. On the contrary, it avoids going through the entire cycle and straightaway comes to the concerned topic. Thus, there is less waste of energy and better grasp of the concept when studying with Extramarks
Login & technical problems
22. I’m having problems while downloading CCE Short/Long Answer Tests/ solved model papers/ solved board papers. What should I do?
In case of facing a problem while downloading question papers, please follow the given procedures:
Send us an email on support@extramarks.com
Give specific details such as your class, subject and chapter details
If possible, then give the URL of that particular page (not mandatory)
With these details, we will be able to look into the matter more accurately and will then revert to you with the apt solution.
23. I’m facing problems while viewing Mindmap/ SLMs/ CCE MCQ Tests Result / Virtual Class Demo. What should I do?
Your system might not have the required Adobe Flash Player. This might be one of the reasons that you are facing difficulty in viewing our online services. To resolve the problem, please
Click Here and download the latest version of Adobe Flash Player.
Still, having the problem - Mail us at
support@extramarks.com, with specific details like class, subject, and chapter. Also, if possible give the link or URL of that particular page (though not mandatory).
24. How to set-up my system when attending a virtual class?
In order to attend a virtual class, all you need is a computer, a broadband Internet connection, and speakers. For more information about our this service, log on to
Extramarks Live.
25. What is Samurai Complete Course Study Package?
Samurai Complete Course Study Package is one of Extramarks’ best offerings ensuring quality educational services to students craving for academic excellence. It provides unlimited study support round the year to students of class VI to XII and gives unlimited access to services like Smart Learning Modules, Mindmap, CCE MCQ Tests, Ask & Explore, Chapter-wise Q & A, Quick Prep Assignment Sheets, CCE Short/Long Answer Tests, Model Papers, Solved Previous Board Papers, Creativity Zone and Extramarks Networks.
26. What is a Class on Demand Package?
Extramarks
class on demand package allow students to schedule a class as per their own convenience and requirements. The one-on-one personalized tuition facility from subject experts help them to study at their own pace anytime, anywhere…thus, making study all the more comprehensible, flexible, friendly and fun-filled after school hours. Here, students have the freedom to select date, time, class, subject & topic while scheduling their classes.
27. How can I join as an expert at Extramarks?
The first step to join Extramarks as an expert is to send us a resume. Send us your resumes at
careers@extramarks.com
28. What is the minimum qualification/experience/skill required to join as an expert with Extramarks?
You must be a qualified teacher with a good hold over your subject area.
29. What level of students will I be expected to teach?
As per your qualifications and expertise, you may be selected to teach students from classes VI to XII.
30. How do I contact Extramarks when faced with certain problem?
When faced with any problem, please contact Extramarks by sending us an email at
customerservice@extramarks.com.
You can even contact us by calling us on +91-120-4175300 (Ext. 538).
31. I’m having problems while downloading question papers. What should I do?
In case of facing a problem while downloading question papers, please follow the given procedures:
Send us an email on customerservice@extramarks.com
Give specific details such as your class, subject and chapter details
If possible, then give the URL of that particular page (not mandatory)
With these details, we will be able to look into the matter more accurately and will then revert to you with the apt solution.
32. How to set-up my system when attending a virtual class?
In order to attend a virtual class, all you need is a computer, a broadband Internet connection, and speakers. For more information about our this service, log on to
Extramarks Live.
33. How can I give a feedback?
You can mail us at
feedback@extramarks.com with your feedback.
While, our Customer
Care No. is +91-120-4175300 (Ext. 538). where you can give your suggestions.
34. What is the Extramarks’ User Privacy Policy?
Your privacy is critically important to us. At Extramarks, we have a few fundamental principles:
- We ask users to supply us with various personal data when placing an order, such as name, address,
credit-card information, and valid E-mail id.
- We use this data only for the purpose of filling an order, or communicating with the user about the
status of an order.
- We treat this customer information as private and confidential, and we will not disclose this information
to other individuals or organizations unless required by law.
If you feel that Extramarks has violated this Statement on Privacy in any way, please contact us at customerservice@extramarks.com so that we may address this issue.
35. What is the Extramarks’ Refund, Cancellation & Point Expiration Policy?
Our refund, cancellation and point expiration policy is designed to offer you maximum peace of mind even after you place your order.
Cancellations: As we are quite efficient in order processing – with most of our orders being
shipped out on the day of your order or the next working day, any cancellation request must be put forth by
email soon after placing your order. In such a case, your order will be promptly cancelled and you will be
issued a prompt refund on the same day or within one working day.
In the event your order has been dispatched, you will need to put in a request in accordance with our refund
policy stated next.
Refunds: All credit requests for VISA, MasterCard, American Express and other payments are
processed within 48 hours of the submission of the refund request. The funds will be credited back to your
credit/debit card and affect your credit/debit card balance in accordance with the credit/debit card issuer's
terms of service.
Point Expirations: At Extramarks, the points expire in three months from the time they are earned/purchased.
36. What is the Extramarks’ Delivery Policy?
We don't provide any product/ study material in Physical format. You need to rather avail all the things on
site only.
37. How can I be a part of the student’s community?
In order to be a part of the student’s community, you just have to be a registered user of Extramarks
38. Can I view the queries posted by other users?
You can browse through the questions posted by other users at our
Ask & Explore section.
39. Can I answer the queries posted by others if I know the answer?
If you are a registered member of Extramarks, then you can answer the questions asked by other users. By answering questions, you will be able to get points, which will help you to participate in other different activities at Extramarks.
40. How can I communicate with others at Extramarks?
If you are a member of Extramarks, then you just have to login and go to the profile of the person you wish to communicate to. You can then send him or her the message from there.
41. Can I ask questions from other users?
To ask questions from other users, you need to login to our Ask & Explore section.
42. What other information do I get from Extramarks?
Extramarks is a complete education and guidance platform. Apart from study materials and coaching, you also get career counselling, examination schedules and results links. You can even read the articles that will guide you through the difficulties and help you to succeed.