Business Studies 2016 CBSE Board paper (All India) SET 1
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Is management concerned only with doing the right task, completing activities and achieving goals without taking into consideration the cost benefit? Give reason in support of your answer.Marks:1
No, in an organisation management is concerned with doing the work with effectively and efficiently. Management is not only concerned with doing the right task, completing activities and achieving goals. It is also concerned with doing the task with efficiency i.e., with minimum possible cost and resources.
Give the meaning of organising as a process.Marks:1
Organising is a process of bringing together physical, financial and human resources and establishing productive relations among them for the achievement of specific goals. It is concerned with building up a stable framework or structure of various inter related parts of an enterprise, each part having its own function and being centrally regulated.
Name the type of organisational structure which promotes flexibility and initiative.Marks:1
Divisional structure in an organisation promotes flexibility and initiative.
State the role of ‘route clerk’ in functional foremanship.Marks:1
Route clerk comes under planning part of functional foremanship. He lays down the sequence or path of the actual operation. He is responsible for showing route of production.
Name and state the aspect of financial management that enables to foresee the fund requirements both in terms of “the quantum” and “the timings”.Marks:1
An aspect of financial management that enables to foresee the fund requirements is financial planning. It refers to estimation of capital required and deciding the sources of funds. Its objective is to ensure availability of funds and to see that the firm does not raise the funds unnecessarily.
Rizul Bhattacharya after leaving his job wanted to start a Private Limited Company with his son. His son was keen that the company may start manufacturing of mobile-phones with some unique features. Rizul Bhattacharya fell that the mobile phones are prone to quick obsolescence and a heavy fixed capital investment would be required regularly in this business. Therefore he convinced his son to start a furniture business.
Identify the factor affecting fixed capital requirements which made Rizul Bhattacharya to choose furniture business over mobile phones.Marks:1
The factor affecting fixed capital requirements which made Rizul Bhattacharya to choose furniture business over mobile phones is technology upgradaton.
Name the function of marketing which is concerned with the cost and location of target market.Marks:1
Transportation function of marketing is concerned with the cost and location of target market.
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman’s residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.Marks:1
The consumer right that Suman has exercised is ‘Right to seek redressal.’
Define “Planning”. Explain the first two steps in the process of Planning.Marks:3
Planning means setting objectives for a given time period, formulating various courses of action to achieve them and then selecting the best possible course of action to achieve the organisational objectives. It is a futuristic exercise which involves looking ahead and preparing for the future.
First two steps in the process of planning are:
i. Setting Objectives – Planning starts with the setting of goals and objectives to be achieved.
Objectives provide a rationale for undertaking various activities as well as indicate direction of efforts. They provide nucleus to the planning process. Objectives should be stated in a clear, precise and unambiguous language; otherwise the activities undertaken are bound to be ineffective.
ii. Developing Premises – Planning premises are the assumptions about the future. Establishment of planning premises is concerned with taking such steps to avoid obstacles to a great extent. Planning premises may be internal or external.
Mr. Fernandes is the owner of Unibie Enterprises, carrying on the business of manufacturing electrical appliances. There is a lot of discontentment in the organisation and targets are not being met. He asked his son, Michel, who has recently completed his MBA, to find out the reason.
Michel found that all decision making of the enterprise were in the hands of his father. Moreover, his father did not have confidence in the competency of the employees. Thus the employees were not happy.
a. Identify any two communication barriers because of which ‘Unibie Enterprise’ was not able to achieve its target.
b. State one more barrier each of the types identified in part (a) above.Marks:3
(a) Two communication barriers because of which ‘Unibie Enterprise’ was not able to achieve its target are:
i. Organisational barriers: The factors related to organisation structure, authority relationships, rules and regulations may act as barriers to effective communication.
ii. Personal barrier: Personal factors like judgment, emotions and social values create a psychological distance between sender and receiver.
(b) Organisational policy is the barrier to communication. If organisational policy is not supportive to free flow of communication, it may hamper effectiveness of communication.
Lack of confidence of superior on his subordinates is the type of personal barrier. If superiors do not have confidence on competency of their subordinates, they may not seek advice or opinion.