Business Studies 2016 CBSE Board paper (Delhi) SET 1
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‘Management is the process of getting things done’. State the meaning of the term ‘process’ used in this statement.Marks:1
Management is the process of getting things done, where process refers to the activities that management performs to get the things done for achieving goals of the organisation.
Give the meaning of ‘authority’ as an element of delegation.Marks:1
Authority refers to the power given to the individual to command and direct the subordinates and take decisions.
Name the type of ‘organisational structure’ which promotes efficiency in utilisation of manpower.Marks:1
The type of ‘organisational structure’ that promotes efficiency in utilisation of manpower is functional structure.
State the role of ‘gang boss’ in functional foremanship.Marks:1
In functional foremanship, the foreman who is responsible for all preliminary work before the actual operation and assembling tools, equipments and facilities in the plant is called gang boss.
The size of assets, the profitability and competitiveness are affected by one of the financial decisions. Name and state the decision.Marks:1
The size of assets, the profitability and competitiveness are affected by investment decision. It is also known as capital budgeting decision.
Radhika and Vani who are young fashion designers left their job with a famous fashion designer chain to set-up a company ‘fashionable Pvt. Ltd. They decided to run a boutique during the day and coaching classes for entrance examination of National Institute of Fashion Designing in the evening. For the coaching centre they hired the first floor of a nearby building. Their major expense was money spent on photocopying of notes for their students. They thought of buying a photocopier knowing fully that their scale of operations was not sufficient to make full use of the photocopier.
In the basement of the building of ‘Fashionate Pvt. Ltd.’ Praveen and Ramesh were carrying on a printing and stationery business in the name of on ‘Neo Prints Pvt. Ltd’. Radhika approached Praveen with the proposal to buy a photocopier jointly which could be used by both of them without making separate investment, Praveen agreed to this.
Identify the factor affecting fixed capital requirements of ‘Fashionate Pvt. Ltd’.Marks:1
Business organisations collaborate with each other for sharing cost, benefits, etc. They derive synergy benefits out of collaboration. The factor affecting fixed capital requirements of ‘Fashionate Pvt. Ltd’ is ‘level of collaboration.’
Name the marketing function which is concerned with informing the customers about the firm’s products.Marks:1
The marketing function which is concerned with informing the customers about the firm’s products is ‘promotion.’
Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available.
State the consumer right with which Manuj exercised.Marks:1
The consumer right with which Manuj exercised is ‘Right to be informed.’ Consumers have right to adequate information about the products.
Explain any three features of ‘Planning’.Marks:3
Features of planning are:
a. Planning is pervasive: Pervasive simply refers to the tendency to spread throughout. Planning process is common to all organisations. It is required at all levels of management. Whether we talk about a small organisation or a big organisation, planning is required.
ii. Planning is always forward looking: There is no doubt that planning is always forward looking. We anticipate future requirements and availability of resources while determining the future demands. Planning in this way is looking ahead.
iii. Planning is a process that helps in decision making: Planning essentially involves choice from among various alternatives and activities. Planning, thus, involves thorough examination and evaluation of each alternative and choosing the most appropriate one.
Mr. Shubhendu Bose is the owner of ‘Bikmac Enterprises’ carrying on the business of manufacturing various kinds of biscuits. There was a lot of discontentment in the organisation and the targets were not being met. He asked his son, Naval, who had recently completed his MBA, to find out the reason. Naval found that all decision making of the enterprise were in the hands of his father. His father did not believe in his employees. As a result both the employer and the employees were not able to understand each other’s message in the same sense. Thus, the employees were not happy and targets were not met.
a. Identify any two communication barriers because of which Bikmac Enterprises was not able to achieve its target.
b. State one more barrier each of the types identified in (a) above.Marks:3
(a) Two communication barriers because of which ‘Bikmac Enterprises’ was not able to achieve its target are:
- Organisational barriers: The factors related to organisation structure, authority relationships, rules and regulations may act as barriers to effective communication.
- Personal barrier: Personal factors like judgment, emotions and social values create a psychological distance between sender and receiver.
(b) Organisational policy is the barrier to communication. If organisational policy is not supportive to free flow of communication, it may hamper effectiveness of communication.
Lack of confidence of superior on his subordinates is the type of personal barrier. If superiors do not have confidence on competency of their subordinates, they may not seek advice or opinion.