Business Studies : Part - II 2009 CBSE [ Delhi ] Set I

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  • Q1

    Why is “Management called a group activity”?

    Marks:1
    Answer:

    Management is a group activity because it creates effective co-operation among people working together in a group.

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  • Q2

    “Management increases efficiency.” How?

    Marks:1
    Answer:

    Management increases efficiency by optimum utilisation of resources.

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  • Q3

    Why are principles of management called flexible?

    Marks:1
    Answer:

    Principles of management are flexible because they cannot be applied blindly in an identical manner to all situations.

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  • Q4

    What does the principle of ‘Initiative’ indicate?

    Marks:1
    Answer:

    Principle of initiative indicates eagerness to initiate action without being asked to do so.

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  • Q5

    State first two steps in the process of planning.

    Marks:1
    Answer:

    1. Setting objectives.

    2. Developing premises.

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  • Q6

    Give one difference between Policy and Procedure.

    Marks:1
    Answer:

    Policies are guides to thinking while procedure are guides to action.

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  • Q7

    What is meant by directing?

    Marks:1
    Answer:

    Directing is that part of management process, which ensures that the members of an organisation work efficiently for achieving organisational objectives.

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  • Q8

    Why is it said that “The supervisor is a link between management and the operative employees.”?

    Marks:1
    Answer:

    The supervisor is a link because he communicates the policies and decisions of management to workers and on the other hand he conveys the suggestions, grievances and complaints of workers to management.

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  • Q9

    What is meant by ‘ Right to be heard’ to a consumer?

    Marks:1
    Answer:

    Right to be heard means consumer has a right to file complaint and to be heard in case he is dissatisfied after using a product or after availing a service.

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  • Q10

    What is the purpose of enacting the Consumer Protection Act 1986?

    Marks:1
    Answer:

    The purpose of the act is to protect and promote the consumers’ interest through speedy and inexpensive redressal of their grievances.

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