Communication - I

Communication is the process through which ideas, facts, views, feelings, etc. get exchanged among people, either in verbal, written or gestural form to create common understanding. The nature of communication process can be identified by following features:
•    persons involved,
•    flows in all directions,
•    continuous process,
•    two-way process, etc.
Elements in communication process are sender, message, encoding, media, decoding, receiver, feedback and noise.
•    Sender is the person who transmits the message or idea.
•    Message is the content to be conveyed by the sender. It is the subject matter on which communication is based and consists of thoughts, facts, ideas etc.
•    Encoding refers to the usage of verbal and non-verbal language for transmitting the message.
•    Media is the medium through which the message is passed from sender to receiver.
•    Decoding refers to the process of converting encoded symbols of the sender.
•    Receiver refers to a person who receives the message.
•    Feedback refers to the response given by the receiver after the receiving the message and completes the process of communication.
The objectives of communication process are to educate people, motivate employees, promote managerial efficiency, etc. Communication process is important in decision making, efficient operations, facilitating coordination, motivation and morale, etc.

 

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  • Q1

    The activity of sharing ideas, feelings, emotions and opinions is called

    Marks:1
    Answer:

    communication.

    Explanation:
    Communication involves written, verbal and non-verbal sharing of information between two or more persons. Non-verbal communication means sharing the information through gestures.
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  • Q2

    Upward communication refers to the flow of communication

    Marks:1
    Answer:

    From subordinate to superior

    Explanation:

    Upward communication refers to the flow of communication from subordinate to superior.

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  • Q3

    Communication is the exchange of

    Marks:1
    Answer:

    Ideas

    Explanation:

    Communication is the process of exchange of Ideas, Views, Facts and feelings.

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  • Q4

    A supervisor of a manufacturing unit daily gives instructions to his workers for the production to be achieved during the day and make sure that they understand it correctly.
    Explain the elements of the process referred to here.

    Marks:5
    Answer:

    Process being referred to is “Communication”.

    Communication is the process of exchange of information between two or more persons to reach common understanding.

    The elements of communication are:

    i. Sender – A person who conveys his thoughts or ideas to the receiver. Sender is the source of communication.
    ii. Message – It is the content of ideas, feelings, suggestions, orders etc, intended to be communicated.
    iii. Encoding – It is the process of converting the message into communication symbols such as words, pictures etc
    iv. Media – It is the path through which encoded message is transmitted to receiver.
    v. Decoding – It is the process of converting encoded symbols of the sender.
    vi. Receiver – the person who receives the communication of the sender.
    vii. Feedback – It includes the response or action of receiver indicating the understanding of message of sender.
    viii. Noise – It refers to obstruction or hindrance may be caused to sender, message or receiver.

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  • Q5

    What do you mean by communication ?

    Marks:3
    Answer:

    Communication is the process of transmission of message, information etc. and creation of understanding between two parties.

    i. Communication involves sending a message to another, who receives the message and responds to it.

    ii. Effective communication takes place when the received message is understood in the same sense by the receiver as the sender intends.

    iii. The elements of communication are- sender, message, encoding, media, decoding, receiver, feedback & noise.

    Communication can be formal communication and informal communication.

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