Communication - II
There are two forms of communication, i.e., Formal and Informal communication.
• Formal communication involves flow of information through official channels designed in the organisation chart and includes both written and oral communication. Advantages of formal communication are aids in maintaining authority and status of superior, ensures orderly flow of information and assists in locating the source of communication. The disadvantages of formal communication are slow and time consuming, more prone to distortions, etc. Formal communication is classified into downward, upward, diagonal and horizontal communication.
• Informal Communication refers to the flow of information through social interactions or interpersonal relations among people working in the same organsiation. Advantages of Informal communication includes providing emotional support and social satisfaction to employees, enabling the assessment of employees attitude, etc. Common networks of informal communication are gossip, clusters, single strands and probability
Communication network refers to the pattern through which communication flows within the organisation. Common networks are chain, inverted, wheel, circular, free flow networks..
Methods of communication are written, oral and gestural. Communication barriers prevent a communication, filter a part of it or carry incorrect meaning which leads to misunderstandings. Barriers to communication can be classified as:
• Semantic barriers are classified into badly expressed message, symbols with different meaning, faulty translations, etc.
• Personal barriers are classified into lack of confidence in subordinates, fear of challenge to authority, lack of encouragement, etc.
• Organisational barriers are classified into organisational policy, rules and regulations, complexity in structure, status differences etc.
• Psychological barriers are classified into premature evaluation, inattention, etc.
Barriers to communication can be overcome by clarifying the ideas, communicating as per the needs of receiver, consulting others before communicating, etc.