Communication - II

There are two forms of communication, i.e., Formal and Informal communication.
•    Formal communication involves flow of information through official channels designed in the organisation chart and includes both written and oral communication. Advantages of formal communication are aids in maintaining authority and status of superior, ensures orderly flow of information and assists in locating the source of communication. The disadvantages of formal communication are slow and time consuming, more prone to distortions, etc. Formal communication is classified into downward, upward, diagonal and horizontal communication.
•    Informal Communication refers to the flow of information through social interactions or interpersonal relations among people working in the same organsiation. Advantages of Informal communication includes providing emotional support and social satisfaction to employees, enabling the assessment of employees attitude, etc. Common networks of informal communication are gossip, clusters, single strands and probability
Communication network refers to the pattern through which communication flows within the organisation. Common networks are chain, inverted, wheel, circular, free flow networks..
Methods of communication are written, oral and gestural. Communication barriers prevent a communication, filter a part of it or carry incorrect meaning which leads to misunderstandings. Barriers to communication can be classified as:
•    Semantic barriers are classified into badly expressed message, symbols with different meaning, faulty translations, etc.
•    Personal barriers are classified into lack of confidence in subordinates, fear of challenge to authority, lack of encouragement, etc.
•    Organisational barriers are classified into organisational policy, rules and regulations, complexity in structure, status differences etc.
•    Psychological barriers are classified into premature evaluation, inattention, etc.
Barriers to communication can be overcome by clarifying the ideas, communicating as per the needs of receiver, consulting others before communicating, etc.

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  • Q1

    Status barrier, language barrier and organisational barrier are some of the

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    Answer:

    barriers to communication.

    Explanation:

    Organisational barrier are those where the organisation structure, authority relationships, rule & regulations may act as barriers.

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  • Q2

    Sharing information through official channel of scalar chain is called

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    Answer:

    formal communication.

    Explanation:
    Passing the information through proper channels of the organisation structure is called formal communication.
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  • Q3

    The supervisor in a factor gave instructions to a newly recruited worker. However, the worker understood it differently. Which barrier of communication is this? Identify any of its two causes.

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    Answer:

    The barrier of communication referred to here is the Semantic barrier of communicaiton.

    Semantic barrier arises when a message is decoded differently by different people in the organisation. The two causes because of which it arises are:

    i. Badly expressed messages - Sometimes due to lack of vocabulary, or use of wrong words, a manager may not be able to convey the exact meaning to the subordinates.
    ii. Technical jargon – sometimes specialists use technical language in explaining the things to the persons who are not specialists in concern field. So they may not understand the actual meaning.

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  • Q4

    What is downward communication ?

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    Answer:

    Downward Communication refers to the flow of communication from the higher to the lower level. It implies communication from superiors to subordinates at different levels of the organisation. It includes orders, information, rules, policies, instructions etc.

    This type of communication helps subordinates in getting useful and timely information that is helpful in their work performance.

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  • Q5

    Explain the concept of “Noise” in the communication process in about thirty words.

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    Answer:

    Noise refers to the disruption or interference in communication process anywhere along the way. It can occur at any point in the communication process. Noise can be the sound of someone coughing, a truck driving by, two people talking close at hand, a telephone line going dead.

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