- Extramarks Education India Pvt. Ltd. (“Extramarks” or the “Company”) is registered at 506, Surya Kiran Building, 19 KG Marg, Connaught Place, New Delhi - 110001 and Extramarks Education India Pvt. Ltd. Plot No, 95B, Sector 136, Noida, Uttar Pradesh 201304.
- This Privacy Policy provides you with details about the manner in which your data is collected, stored and used by us. You are advised to read this Privacy Policy carefully. By visiting Extramarks' website/applications you expressly give us consent to use and disclose your personal information in accordance with this Privacy Policy and in case of a minor, the said consent is being given by the minor’s legal guardian. If you do not agree to the terms of the policy, please do not use or access Extramarks website, or mobile applications
- Note: Our Privacy Policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the Privacy Policy periodically. This Privacy Policy shall apply uniformly across all Extramarks products, including its website, mobile applications, Tablet and other associated applications, products, websites and services managed by the Company.
GENERAL
- We will not sell, share or rent your personal information to any third party, unless, we have been expressly authorized by you either in writing or electronically to do so. Further, we will not use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Extramarks will only be in connection with the provision of agreed services and products and this Privacy Policy
- Periodically, we may reveal general statistical information about Extramarks users, such as number of visitors, number and type of goods and services purchased, etc. This will not have any identifiable information of any user.
- Extramarks will occasionally send email notices or contact you to communicate about our services, products and benefits, as they are considered an essential part of the services/products you have chosen.
- We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
- If you so desire, we will provide you with means to review the personal information that you have provided, alongwith an option to make request for correcting/amending the information.
- We limit access to your information to authorized employees only who need to know the said information.
PERSONAL INFORMATION
- Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as
- name, address, mailing address, telephone number, email ID, password, & your ward's educational interests;
- Transaction related information (such as when you make purchases, respond to any offers, or download or use applications from us);
- Information you provide us when you contact us for help;
- Information you enter into our system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests.
- The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as 'Information' in this Policy.
Automatically Collected Information
- In addition, the Application/products/Services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application/Services/products. As is true of most Mobile applications, we also collect other relevant information as per the permissions that you provide. We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purpose.
USE OF PERSONAL INFORMATION
- We use personal information to provide you with services and products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.
- We also use your contact information to send you offers based on your previous orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Extramarks. Your data may periodically be transmitted to external service providers to help us improve the application, products and our services. We will share your information with third parties only in the ways that are described in this Privacy Policy.
- We do not sell, trade or share your Information to any third party (except subsidiaries/affiliates of the Company for related offerings) unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information
- We may disclose Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- to enforce applicable terms of use, including investigation of potential violations thereof; when we believe in good faith that disclosure is necessary to protect our rights
- protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;
- with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Policy;
- to protect against imminent harm to the rights, property or safety of the Application/Website or its users or the public as required or permitted by law;
- with third party service providers in order to personalize the Application/Website/Services/products for a better user experience and to perform behavioral analysis;
- Any portion of the Information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor's legal guardian. Such consent is deemed to be provided by your registration with us.
WITHDRAWAL OF CONSENT AND REQUEST FOR DATA DELETION
Users may submit a request to delete their account and associated data at any time by completing the following- Account/Data Deletion Request Form. Upon submission, we will verify the identity of the User through an authentication process. Following successful verification, the User’s account and all the related personal data will be permanently deleted from our systems within 15 days of such request. Please note that certain data may be retained, required by law or for legitimate business purposes (including but not limited to fraud prevention, dispute resolution etc), as may be permitted by applicable regulations. The withdrawal of consent/request for data deletion does not affect the lawfulness of processing the data based on the consent before its withdrawal.
COOKIES
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Extramarks uses cookies and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you have previously provided personally identifiable information, cookies may be tied to such information. This is applicable only for website.
LINKS TO OTHER SITE
Our site provides links to other third party websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites, and you are solely responsible for visiting such third party websites.
Public Forums
When you use certain features on our website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.
SECURITY
Extramarks has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
DURATION OF RETENTION OF DATE
Extramarks shall retain user data during the term an account is active and for at least three years thereafter. The Company may alter this practice according to legal and business requirements
CONSENT
By using Extramarks and/or by registration on Extramarks, you consent to the collection and use of the information you disclose on Extramarks in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.
At all times, you shall also have the right to withdraw your consent given earlier to us to use your personal information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. Provided further that, in case you withhold your consent and/or withdraw the same, we shall have the right not to provide you access to our products and services
CONTACT US
Should you have any grievance relating to this Privacy Policy, you may send in your grievances to our Chief Information Security Officer (Grievance Officer) at:
Name: Shikhar Hali
Address: Plot No, 95B, Sector 136, Noida, Uttar Pradesh 201304.
Email: shikhar.hali@extramarks.com
In case of any other query, please feel free to reach us customersupport@extramarks.com
DISPUTE RESOLUTION
In case of any dispute, the same shall be subject to the exclusive jurisdiction of the courts situated at Delhi.
Payment Options
Extramarks offers multiple payment modes to its customers for accepting payments which includes cash, cheque, debit card, credit card, PayTM, net banking, GooglePay, PhonePe, Razor Pay, financing options and swipe machines. .