Class 12 Business Studies Chapter 8 Notes
NCERT Business Studies for Commerce Class 12th is a collection of exceptional chapters to improve the understanding of all aspects of business and organisation. The eighth chapter in Business Studies for Class 12 gives detailed information on Controlling. In an attempt to help students, the team of Extramarks experts have created the class 12 Business Studies chapter 8 notes. These Chapter 8 Business Studies Class 12 Notes will help the students prepare for the forthcoming board examinations.
Business Studies Class 12 Notes for Chapter 8 – Controlling have been written in simple language with point-by-point explanations. Students can access a variety of additional study tools on the Extramarks website in addition to the Class 12 Business Studies Chapter 8 Notes. Students get access to all materials, including NCERT books, CBSE revision notes, CBSE sample papers, CBSE previous year question papers, and so on.
Key Topics Covered in Class 12 Business Studies Chapter 8 Notes
The key topics covered in Extramarks class 12 Business Studies chapter 8 notes include
CONTROLLING
As per the definition given by Koontz and O’ Donnel, “Managerial Control refers to the measurement of accomplishment against the standard and the correction of deviations to assure attainment of objectives according to plans.”
MEANING
Setting standards, monitoring actual performance, and taking corrective action are all part of the managerial role of Controlling. Controlling involves comparing actual performance to the desired outcome.
Students may refer to Extramarks class 12 Business Studies chapter 8 notes to get an explanation of the eighth chapter of Class 12 Business Studies ‘Controlling’.
IMPORTANCE OF CONTROLLING
- Controlling helps to achieve organisational goals: The controlling function tracks progress towards corporate objectives and identifies any deviations so that remedial action may be taken.
- Judging accuracy of the standards: An effective control system lets the management determine if the standards set are correct or not by closely monitoring changes in the organisation’s environment.
- Efficient use of resources: A manager can decrease resource waste by effectively utilising resources through the managing process.
- Ensuring order and discipline: By maintaining a close eye on the actions of its workers, Controlling generates order and discipline in the organisation.
- Facilitating coordination in action: Each department and individual in an organisation is governed by predetermined criteria.
Improving employee motivation: An effective control system guarantees that staff are aware of the performance requirements, meaning they are aware of what they are expected to do. As a result, it not only assists them but also inspires them in delivering superior results.
LIMITATIONS OF CONTROLLING
- Costly affair: Control is an expensive procedure since it takes a lot of money, time, and effort.
- Difficulty in setting quantitative standards: a control system loses some of its effectiveness when standards cannot be measured.
- Resistance from employees: Most employees dislike being controlled by their bosses.
- Little control on external factors: Various external elements such as technical advancements, government legislation, and competition, among others, are outside the control of an organisation.
FEATURES OF CONTROLLING
- Dedicated to a certain goal.
- Pervasive.
- Continuous.
- Controlling is looking back at the performance achieved by employees.
- It is a forward-looking function.
- Depends on planning.
- Action-oriented.
- Primary Function of Management.
- Brings the management cycle back to planning.
RELATIONSHIP BETWEEN CONTROLLING AND PLANNING
Extramarks class 12 Business Studies chapter 8 notes explain the relationship between Controlling and Planning. Planning and controlling are intertwined and mutually reinforcing in the sense that-
- Controlling requires the use of planning. Plans define the norm for controlling. Managers do not influence anything if the standards aren’t defined ahead of time.
- Without control, planning is pointless. When control is exercised, it is beneficial. It detects any irregularities and takes remedial action if necessary.
- Controlling assesses the efficiency of planning and helps implement corrective actions.
- Controlling is looking back, whereas planning is looking ahead. Planning activity entails thinking forward and establishing policies to maximise resource use for the future, and hence it is referred to as a forward-looking function. In Controlling, we examine the workers’ previous performance and compare it to the established requirements. If there are any disparities between actual and expected performance or output, the controlling functions ensure that actual future performance meets expected performance.
- As a result, planning and controlling are intertwined. Controlling becomes more successful due to planning, whereas planning enhances future planning.
CONTROLLING PROCESS
- Setting Performance Standard:
- Standards are the benchmarks against which real performance can be assessed.
- The goals that an organisation aims to fulfil are known as standards.
- Standards should be tangible enough to be updated as needed due to changes in the business environment.
- Standards might be qualitative or quantitative and time or money constrained
- Measurement of Actual Performance:
- Performance standards are defined initially, followed by an assessment of actual performance.
- Personal observation and sample verification should be employed to assess performance objectively and reliably.
- Performance should be measured in the same terms as specified standards to make comparisons easy.
- Performance can be assessed while the work is being completed or after it has been completed.
- Comparing Actual Performance with Standard:
Under this section of business studies class 12 chapter 8 notes, students learn about comparing actual performance with a standard.
- The actual performance is being compared to the standard in this stage.
- The difference between actual and desired performance will be shown through comparison.
- It’s safe to assume that everything is under control if the performance meets the norms.
- Analysing Deviation:
The acceptable range of variations is determined by analysing deviations from the standards.
- Critical Point Control: Control should be focused on key result areas (KRAs) that are essential to an organisation’s performance. These KRAs have been designated as important points.
- Management by Exception: Management by exception, often known as control by exception, is a crucial management control approach based on the belief that trying to control everything leads to managing nothing. To put it another way, nothing can be controlled simultaneously.
- Taking Corrective Actions:
Taking remedial action is the final stage in the controlling process. When the deviation is within acceptable bounds, no remedial action is necessary. When significant deviations occur, however, remedial action is necessary.
Get on board with Extramarks and get access to class 12 Business Studies chapter 8 notes, which will come in handy during your upcoming examination preparation.
TECHNIQUES OF MANAGERIAL CONTROL
This section of class 12 Business Studies chapter 8 notes throws light on the techniques of Managerial Control. Techniques of managerial control may be classified into two broad categories:
- Traditional Techniques
- Modern Techniques
To get elaborate insights on these techniques of Managerial control, refer to Extramarks class 12 Business Studies chapter 8 notes.
TRADITIONAL TECHNIQUES
Under this section of the business studies class 12 notes chapter 8, students learn various traditional techniques that include
- Break Even Analysis: A breakeven analysis is a method for determining the link between expenses, volume, and profitability.
- Personal Observation: It allows the management to gather firsthand knowledge, but it is time-consuming and not applicable to all types of jobs.
- Statistical Reports: Statistical analysis presents managers with important information about the organisation’s performance in the form of averages, percentages, ratios, correlations, and so on.
- Budgetary Control: Budgetary control is a management control approach in which all actions are scheduled in advance as budgets, and actual results are compared to budgetary criteria.
TYPES OF BUDGET
The types of budget detailed in class 12 business studies chapter 8 notes include
- Sales budget
- Production budget
- Material budget
- Cash budget
- Capital budget
- Research and development budget
ADVANTAGES OF BUDGETING
- Helps in the accomplishment of organisational objectives.
- It is a source of inspiration for workers.
- Helps in the most efficient use of resources.
- It’s also utilised to get different departments to work together.
MODERN TECHNIQUES
This section of the class 12 Business Studies chapter 8 notes includes
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Return on Investment:
Return on Investment (ROI) is a strategy for determining whether or not the invested capital was effectively employed to generate a decent level of return.
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Zero Based Budgeting:
It is a budgeting approach in which the budget is created from scratch without reference to prior budgets. As a result, this budget is produced in accordance with actual circumstances.
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Responsibility Accounting:
Various responsibility centres are established in order to implement the responsibility control system. Four responsibility centres are:
- Revenue centre: It is a corporation segment that is primarily responsible for generating income.
For example, a corporation’s gross income is 100 if it sells a widget for 100 dollars but only spends $25 to make it. Gross revenue is computed after each reporting cycle, which might be monthly or yearly in nature. Monthly gross revenue is referred to the total sales made in a particular month, whereas yearly gross revenue is referred to the total sales generated over the course of a year.
- Cost centre: A cost or expenditure centre is a section of a firm whose activities are overseen by a manager.
Consider the production department of a manufacturing company. A cost centre indirectly adds to a company’s profit through operational efficiency, customer service, and more excellent product value.
- Investment centre: It is not only incharge of earnings but also of all the centre’s investments. Departments such as human resources and marketing are examples of cost centre departments.
- Profit centre: It is a company division in which the management is in charge of both income and costs. A profit centre is evaluated based on the amount of profit it makes, and it strives to increase earnings by increasing sales or lowering costs. The profit centre has two departments: manufacturing and sales.
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Management Audit:
A systematic review of an organisation’s management performance is referred to as a “management audit.”
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PERT and CPM:
- PERT (Program Evaluation and Review Technique) and CPM (Critical Path Method) are two essential management techniques for planning, scheduling, and supervising large projects.
- These methods are especially useful for planning, scheduling, and implementing time-sensitive projects that need the completion of a variety of complex, diverse, and interconnected activities.
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Management Information System:
A management information system (MIS) is a computer-based data and support system that assists managers in making better choices. It’s a crucial tactic for maintaining control.
MIS helps managers in the following ways:
- It facilitates data gathering, administration, and distribution.
- It makes planning and management easier at all levels.
- It improves the quality of information.
- It ensures value for money.
- It helps to alleviate information overload.
LIMITATIONS OF CONTROLLING: FUN FACTS
Did you know that there are several restrictions to Controlling, according to different controlling class 12 Business Studies chapter 8 notes? This is correct, and some of the limits are as follows:
- Setting quantitative criteria is challenging. Furthermore, if performance standards are not quantitatively established, control systems lose their efficacy. This would make comparing the actual performance to the standard performance difficult.
- External variables such as technical change, competition, and government policy have little to no influence.
- Employees can also rebel against control. Employees may feel as though their freedom is being constrained in some circumstances.
- Controlling requires a significant investment of time, effort, and financial resources. For small businesses, this poses a problem with implementation.
Class 12 Business Studies Chapter 8 Notes: Summary
A brief summary og class 12 Business Studies chapter 8 notes – Controlling.
- Controlling is the process of securing that actual operations match the activities that were planned.
- The relevance of management control comes from the fact that it helps in the achievement of organisational objectives. Controlling also helps determine the accuracy of standards, guarantee effective resource usage, increase employee morale, establish a surrounding of order and discipline in the workplace, and coordinate various operations to work together to fulfil goals.
- Controlling has its own set of constraints. External variables are beyond the control of an organisation. Employees may raise objections to an organisation’s control system. Controlling may be expensive at times, especially in small businesses. Furthermore, it is not always practicable for management to establish quantifiable performance requirements, without which the regulating process loses part of its efficiency.
- Setting performance criteria, measuring actual performance, comparing actual performance to standards, analysing variances, and taking remedial action are all part of the control process.
- The twins of management are planning and controlling. Planning starts the management process, while managing brings it to a close. Plans are the foundation of control, and even the best-laid plans may go wrong without them.
- Traditional management control approaches include personal observation, statistical reporting, breakeven analysis, and budgetary control.
- Modern managerial control approaches include return on investment, ratio analysis, responsibility accounting, management audit, PERT and CPM, and the Management Information System.
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Class 12 Business Studies Chapter 8 Notes: Exercises and Answer Solutions
Class 12 Business Studies Chapter 8 Notes are available at Extramarks website. Subject experts have prepared these notes as per the CBSE syllabus. Register online with Extramarks to clear all the doubts and get access to all exercises and answer solutions.
A list of detailed solutions for all the questions are listed below:
- Very Short Answer type Questions and Solution- 5 Questions
- Short Answer type Questions and Solution- 5 Questions
- Long Answer Type Questions and Solutions- 6 Questions
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Class 12 Business Studies Chapter 8 Notes: NCERT Exemplar Class 12 Business Studies
Students can use the answers to the NCERT Exemplar Class 12 Business Studies questions to help them prepare for their final examinations. These sample questions are a little more complex, and they cover a wide variety of subjects covered in each chapter of class 12’s business studies course. We offer Exemplar questions, problems, and solutions for class 12 business studies at Extramarks.
Students will thoroughly learn the ideas discussed in each chapter by practising this NCERT Exemplar for Business Studies class 12 problem. Each of the questions in these resources is relevant to the CSBE Class 12 curriculum. Our professionals offer the most effective solutions to the problems that students face. All the notes are based on the NCERT question pattern.
The Key Feature Of Class 12 Business Studies Chapter 8 Notes
To do well in the upcoming board exams, one must have a strong foundation in Business Studies. The NCERT books offer you difficult problems that test your abilities and expose you to a wide range of questions that might appear in any exam. Extramarks class 12 Business Studies chapter 8 notes are incredibly useful for your preparation because of the following factors:
- Class 12 Business Studies chapter 8 notes are made in straightforward language and are made by teachers with immense experience in the subject.
- The students get to revise the entire chapter in significantly less time.
- These notes help manage the stress of students.
- Class 12 Business Studies chapter 8 notes help clear the ground level doubts of the students.