NCERT Solutions Class 10 Social Science Understanding Economic Development Chapter 5
NCERT Solutions for Class 10 Economics Chapter 5
Economics is a social science that studies the complete range of factors that affect financial conditions and actions. From production to consumption, economics examines how individuals and organisations use and share the world’s in-demand resources.
In Class 10 Economics Chapter 5- Consumer Rights, Consumer Rights refers to laws that express the right to be informed about the amount, quality, purity, potency, pricing, and standards of products and services to protect consumers from unfair commercial practices. Customer Rights Class 10 discusses these rights, which every consumer in a market surrounding should be aware of. If a person believes that any of their rights have been violated at any moment, they can file a lawsuit against the good’s producer/seller using the knowledge.
Extramarks brings forth NCERT Solutions Class 10 Economics Chapter 5, which works miraculously for the students. NCERT Solutions Class 10 Economics Chapter 5 Consumer Rights solutions by Extramarks help students with answers of the textual questions which help them grasp the concepts quickly. Subject matter experts with several years of experience have systematically prepared these solutions so that these can be excellent aids for students to avail authentic answers and score well in the exams.
Extramarks offers a variety of study material to students of all classes. In addition to Class 10 Economics Chapter 5, material such as NCERT exemplar , CBSE revision notes, CBSE sample papers, CBSE past years’ question papers, and more are readily available at the Extramarks’ website.
Key Topics Covered in NCERT Solutions for Class 10 Economics Chapter 5
The main topics covered in the NCERT Solutions for Class 10 Economics Chapter 5 – Consumer Rights are mentioned in the table below:
|Consumer in the Marketplace|
|Justice to Consumer|
|How to stay informed as a Consumer?|
|Advancement in the Consumer Movement|
Let us take a tour of Extramarks in-depth information on each subtopic in NCERT Solutions for Class 10 Economics Chapter 5- Consumer Rights.
Extramarks NCERT Solutions for Class 10 Economics Chapter 5 explains that a consumer is a person who purchases goods or services from the marketplace for personal consumption. . Although customers cannot resell a thing, product, or service, they can utilise it to sustain themselves. Therefore, a customer is a person or group of people who consume the product with their consent in addition to the product or service buyer. To put it another way, a consumer is someone who buys the final product/service for utilisation.
Consumer in the Marketplace
- The consumer market is not always a level playing field, and even large groups of customers are scattered. This allows customers to be exploited by a small number of large and robust producers.
- Informal moneylenders represent this. Farmer Swapna, for example, had taken out a loan and agreed to sell the product to them at a much lower cost. But unfortunately, she was also forced to sell her land after failing to clear the debt on time. This exemplifies how market customers could be exploited by such unscrupulous lenders.
- Because there are a few large producers with a lot of power and many customers who may be scattered and purchase in small amounts , markets are fundamentally unequal. As a result, it is easy for large firms to engage in unethical business practices and spread misleading information through advertising because they have plenty of money to spend on misleading advertisements.
- Regardless of reality, they may construct a story in their favour since they have substantial financial and social advantages. For eg; Companies have been marketing milk powder as the best supplement for newborns, even above mother’s milk and cigarette is being advertised immensely, which is harmful to people’s lives!
- Vendors may take advantage of clients by doing adulteration and other malpractices, such as incorrect weight measurements.
The points mentioned above are bullet points about Consumers in the Marketplace. Extramarks NCERT Solutions for Class 10 Economics Chapter 5 paints a clearer picture of the topic
- The widespread production malpractices displeased the public. However, there were no rules or regulations that penalised such irresponsible behaviour.
- For a long time when the customers were unhappy with the purchase, they avoided purchasing from vendors or commodities with whom they had a bad experience. Because of widespread dissatisfaction with such practices, consumer movements started coming up.
- The necessity to protect and promote consumers’ interests against unethical and unfair economic practices birthed India’s consumer movement as a “social force.” The Indian government made a big step forward in 1986 due to all these initiatives. The enactment of COPRA or the Consumer Protection Act of 1986 was a major step taken by the authorities.
Mentioned above are the factors that lead to the consumer movement. Extramarks NCERT Solutions for Class 10 Economics Chapter 5 explains the topic in detail. Register with Extramarks to get access to a plethora of study material.
In 1985, the United Nations approved UN Guidelines for Consumer Protection. This was a way for countries to pass consumer protection legislation and consumer advocacy groups to pressure their governments. On a worldwide scale, this has become the cornerstone of consumer advocacy.
Extramarks NCERT Solutions for Class 10 Economics Chapter 5 explains the rights of Consumers as follows:
- Right to Safety: If not handled properly, many items and services can endanger our lives and cause significant harm. As this is a serious situation, it is essential to ensure safety.
To ensure safety standards, producers must follow strict laws and regulations. However, despite the law, it is not well enforced, allowing substandard items to continue to dominate the market. Moreover, in such cases, even the consumer movement is insufficient to address these concerns.
- Right to be Informed: We commonly find printed information on items we purchase or provide in the form of a handbook. Since the customers have the right to know about the commodities they buy, they are provided with a detailed description of the products or services. If a product doesn’t match with the information provided, customers can seek a refund or replacement.
The Right to Information Act (RTI), which holds all Indian government agencies accountable to the public, was recently expanded to cover various services by the government.
- Right to Choose: The consumer has the choice of choosing the product they want to buy. They can’t be compelled to buy something they don’t desire.
This implies that we may get various products from different places without feeling forced to buy a specific set. Nobody can compel the customers to buy something which they don’t need.
- Right to Seek Redressal: A customer has the right to seek redressal if a manufacturer has exploited him/her. For instance, If the purchased goods has caused injury, the customer has the right to demand compensation from the producer/trader.
- Right to Represent: If a customer-seller disagreement cannot be settled, the customer may seek relief from the local consumer court. If his district court appeal is dismissed, he can appeal to the state and federal levels.
Justice to Consumer
Consumers have the right to seek redressal for exploitation and unfair trade practices. In India, the consumer movement has resulted in the development of many consumer forums and consumer protection bodies. They inform customers on how to file consumer court lawsuits.
COPRA is a three-tier quasi-judicial system for resolving consumer complaints at the district, state, and national levels. As per Extramarks NCERT Solutions for Class 10 Economics Chapter 5, the following are three-tier judicial systems:
- The District Forum is a district-level court that hears matters involving claims of up to Rs 20 lakh.
- The State Commission is a state-level court that hears disputes involving Rs 20 lakh and Rs 1 crore claims.
- The National Commission is a national-level court that hears cases involving claims above Rs 1 crore. If a lawsuit is dismissed at the district level, a consumer can appeal to the state level and the national level.
How to stay informed as a Consumer?
- Once consumers are aware of their rights while purchasing various goods and services, they are able to discriminate and make informed decisions as customers.
- COPRA led to the establishment of separate Consumer Affairs departments in both the federal and state governments. The ISI, Agmark, or Hallmark label gives consumers quality assurance when purchasing goods and services.
The above-mentioned are specific points on how a consumer can remain informed as per Extramarks NCERT Solutions for Class 10 Economics Chapter 5. Refer to Extramarks for well-explained notes.
Advancement in the Consumer Movement
India is one of the few nations having specific consumer redress courts. National Consumers’ Day is observed on December 24th in India. It has been more than 25 years since COPRA was implemented, and since then consumer awareness is continuously developing in our nation. Individuals must volunteer and actively participate in the consumer movement to progress swiftly.
NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights NCERT Solutions
Extramarks NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights has explanations of essential questions as well as other key topics covered in the Class 10 Economics subject. Students should carefully read the chapter a few times to understand it thoroughly.
Click on the below links to view NCERT Solutions for Class 10 Economics Chapter 5:
Class 10 History Chapter 5: Very Short Answer Type Questions
Class 10 History Chapter 5: Short Answer Type Questions
Class 10 History Chapter 5: Long Answer Type Questions
Students may access NCERT Solutions for Class 10 Economics Chapter 5 and other chapters by clicking here. In addition, students can also explore NCERT Solutions for other classes below.
|NCERT Class 10 Social Science Books Available for:|
|NCERT Solutions Class 10 Social Science – Understanding Economic Development|
|NCERT Solutions Class 10 Social Science – India and the Contemporary World|
|NCERT Solutions Class 10 Social Science – Democratic Politics|
|NCERT Solutions Class 10 Social Science – Contemporary India|
By getting access to Extramarks NCERT Solutions for Class 10 Economics Chapter 5, students can easily understand The Rights of Consumers.
Key Features of NCERT Solutions for Class 10 Economics Chapter 5
Students must thoroughly review all topics to achieve good marks in the class tenth board examinations. One of the simplest methods to absorb all information is to go over NCERT Solutions. As a result, Extramarks presents NCERT Solutions for Class 10 Economics Chapter 5. A student can refer to these solutions to pass with excellent grades. Listed below are some of the benefits of using Extramarks:
- The experienced teachers and experts from Extramarks have put together the most crucial information on this topic based on the CBSE guidelines.
- Once students go through these solutions, they are instilled with confidence.
- These solutions are made in a systematic and precise manner.
Q.1 Why are rules and regulations required in the marketplace? Illustrate with a few examples.
In market, producers are few and powerful whereas consumers are scattered and purchase goods in small amounts.This leads to situation where consumers get exploited. Hence, there is a need for rules and regulations to ensure protection for the consumers. For examples:
- When a chemist sells expired medicine to patient, the patient’s situation may get even worse.
- Seller exploits consumer by selling defective electronic appliances which can adversely harm the consumers.
- By selling adulterated fruits, juice, milk etc., producers exploit consumers.
Q.2 What factors gave birth to the consumer movement in India? Trace its evolution.
The consumer movement in India was started out of the frustration of consumers against the unfair practices adopted by the sellers as a ‘Social force’. Moreover there was no legal system available to consumers to protect them from exploitation in the market place. The consumers could not tolerate the unethical and unfair trade practices like the rampant food shortage, black-marketing and hoarding of essential goods, adulteration of food etc. This gave birth to consumer movement in an organized form in the 1960s. Till 1970s, consumer organizations were largely engage in writing articles and holding exhibitions. Ultimately they formed consumer groups and forced the government to pass the Consumer Protection Act in 1986.
Q.3 Explain the need for consumer consciousness by giving two examples.
There is need for consumer consciousness so that consumers themselves can fight against unethical and unfair trade practices of produces or big manufactures in the market. When consumers become conscious of their rights, they will be able to discriminate and make informed choices while purchasing various goods and services. This calls for attaining the knowledge and skills to become a well aware consumer.
It requires a voluntary and active involvement of all consumers. There is a need to spread the awareness about the rights and duties of the consumers.
- A consumer should be alert while making any purchase, he/she should always demand proper cash memo which can be used as evidence in case something went wrong.
- A consumer should know about his/her rights and laws formulated for their betterment. Consumers should not suppress them or consider themselves as weak and should raise their voice against any injustice done to them.
Q.4 Mention a few factors which cause exploitation of consumers.
Few factors which cause exploitation of consumers are as follows:
1. Illiteracy and Ignorance: Consumers in India, especially in rural areas, are mostly illiterate and ignorant. They do not understand their rights. A system is required to protect them from unscrupulous businessmen.
2. Unorganised Consumers: In India consumers are widely dispersed and are not united. They are at the mercy of businessmen. On the other hand, producers and traders are organized and powerful.
3. Spurious Goods: There is an increase in supply of duplicate products. It is getting very difficult for an ordinary consumer to distinguish between a genuine product and its imitation. It is necessary to protect consumers from such exploitation by ensuring compliance with prescribed norms of quality and safety.
4. Deceptive Advertising: Some businessmen give misleading information about quality, safety and utility of products. Consumers are misled by false advertisements and are not aware of the real quality of advertised goods. A mechanism is needed to prevent these misleading advertisements.
5. Malpractices of Businessmen: Fraudulent, unethical and monopolistic trade practices on the part of businessmen lead to the exploitation of consumers. Consumers often get defective, inferior and substandard goods at higher prices with poor service.
Q.5 What is the rationale behind the enactment of consumer Protection Act 1986?
The rationale behind the enactment of consumer protection Act 1986 was to safeguards the interests of consumers in the market against big and powerful producers and manufacturers who often indulge in unfair means of making profits and exploit consumers for their self interests. Or we can also say government of India enacted the Consumer Protection Act 1986, popularly known as COPRA to correct the business conduct which may be unfair and against the interests of consumers.
Q.6 Describe some of your duties as consumers if you visit a shopping complex in your locality.
Some of the duties as consumers when I visit a shopping complex in my locality include:
- Checking the expiry date on the products before making the purchase.
- Never paying more than the mentioned Maximum retail price for a product.
- Cross checking the billing details and demanding for a proper bill.
- Ensuring the safety conditions, hygiene, and cleanness maintained in the shopping complex.
- Filing a complaint in case of discrepancy or unfair trade practice.
Q.7 Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
One should look for the AGMARK logo on all the food products before buying them. This mark is certified by the government and helps consumer to get assured quality while purchasing the goods and services.
Q.8 What legal measures were taken by the government to empower the consumers in India?
The legal measures taken by the government to empower the consumers in India are as follows:
- Enactment of COPRA, i.e., the consumer Protection Act 1986 under which consumers have been enabled certain rights such as right to safety, right to represent, right to seek redressal, right to choose, right to be informed, etc.
- It has led to setting up of separate departments of consumer affairs in central and state governments through which the government spread information about legal process which people can use.
- Enactment of a law popularly known as RTI (right to Information) Act, 2005, which ensures citizens of India all the information about the functions of government department.
- Setting up of three-tier quasi-judicial machinery at the district, state and national level for the redressal of consumer disputes.
Q.9 Mention some of the rights of consumers and write a few sentences on each.
Some of the rights of consumer are:
1. Right to safety – It is included under the Consumer Protection Act, 1986. It offers consumers’ protection against hazardous goods. The producers and sellers should provide safety assurance in case of household goods & appliances. Consumers should use appliances with ISI mark and ensure that they meet desired quality specifications.
2. Right to represent – Under the Consumer Protection Act, 1986 consumers have the right to represent. It means the right to be heard and to be assured that consumers’ interest will receive due consideration. It implies the following:
- Consumer can file a case against exploitation in consumer courts at different levels.
- No legal formalities are required for filing a complaint.
- No need for employing a lawyer.
3. Right to be informed – Consumers have the right to be informed about the particulars of goods and services that they purchase. Consumers can complain and ask for compensation or replacement if the good proves to be defective in any manner. In recent times, this right has been expanded to cover various services provided by the government by the enactment of Right to Information Act, 2005. It gives citizens of India the right to access to information about the functioning of the government departments. It includes access to information such as public policy and procedures, departmental records, delivery of services, business information, etc.
4. Right to Choose – It deals with the issue of choosing between different alternatives of the product or service required. A consumer is free to choose the product from a variety of products at competitive prices.
5. Right to Seek Redressal – Consumers have the right to seek redressal of their grievances relating to performance, grade, quality etc. of the goods and services. Redressal forums are available at district, state and national level.
6. Right to Consumer Education – It is the right of a consumer to receive knowledge and skill to become an informed consumer. She/he has the right to be well informed/educated about the product he/she wishes to acquire and, the rights and reliefs available to him.
Q.10 By what means can the consumers express their solidarity?
Consumers can express their solidarity by forming consumer groups and formal association for protection of their rights. These groups can guide individual consumers who have been exploited on how to approach the consumer court, and they even fight cases for consumers. These groups and associations can educate consumers about their rights.
Q.11 Critically examine the progress of consumer movement in India.
The consumer movement was started out of the frustration of the consumers against the unfair practices adopted by the sellers. Consumer could no longer tolerate the rampant food shortage, black-marketing and hoarding of essential goods. So they started their movement in the 1960s in an organised form. Ultimately they formed consumer groups and forced the government to pass the Consumer Protection Act in 1986. The consumer movement in India has led to the formation of various organisations locally known as consumer forums or consumer protection councils. At present there are around 700 consumer groups working across the country but also 25-30 of them have got recognition from the government. They guide individual consumers who have been exploited on how to approach the consumer court, and they even fight cases for consumers. These voluntary organisations also receive financial support from the government for creating awareness among the people.
Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.
After more than 25 years of the enactment of COPRA, consumer awareness in India is spreading but slowly. The rules and regulations for working of markets are often not followed. Besides this the enforcement of laws that protect workers, especially in the unorganised sectors is weak.
Q.12 Match the following.
|(i) Availing details of ingredients of a product||(a) Right to safety|
|(ii) Agmark||(b) Dealing with consumer cases|
|(iii) Accident due to faulty engine in a scooter||(c) Certification of edible oil and cereals|
|(iv) District Consumer Court||(d) Agency that develop standards for goods and services|
|(v) Consumer International||(e) Right to information|
|(vi) Bureau of Indian Standards||(f) Global level institution of consumer welfare organisations|
|(i) Availing details of ingredients of a product||(e) Right to information|
|(ii) Agmark||(c) Certification of edible oil and cereals|
|(iii) Accident due to faulty engine in a scooter||(a) Right to safety|
|(iv) District Consumer Court||(b) Dealing with consumer cases|
|(v) Consumer International||(f) Global level institution of consumer welfare organizations|
|(vi) Bureau of Indian Standards||(d) Agency that develop standards for goods and services|
Q.13 Say True or False
- COPRA applies only to goods.
- India is one of the many countries in the World which has exclusive courts for consumer redressal.
- When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.
- It is worthwhile to move to consumer courts only if the damages incurred are of high value.
- Hallmark is the certification maintained for standardisation of jewellery.
- The consumer redressal process is very simple and quick.
- A consumer has the right to get compensation depending on the degree of damage.
- COPRA applies only to goods. – False
- India is one of the many countries in the World which has exclusive courts for consumer redressal. –True
- When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. – True
- It is worthwhile to move to consumer courts only if the damages incurred are of high value. – False
- Hallmark is the certification maintained for standardisation of jewellery. – True
- The consumer redressal process is very simple and quick. – False
- A consumer has the right to get compensation depending on the degree of damage. – True
FAQs (Frequently Asked Questions)
1. Please highlight the role of a Consumer as per Economics Chapter 10?
Consumer is the recipient of goods, services, or commodities which the seller sells. Reselling the goods, commodities, or services is not authorised for the consumers.
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