Social responsibility of business means the duty of a business to act according to society’s values and expectations. It goes beyond legal compliance because ethical firms consider owners, workers, consumers, government and community.
Profit gives a business financial strength, but responsible conduct gives it long-term acceptance. Important Questions Class 11 Business Studies Chapter 6 help students revise social responsibility, CSR, business ethics, responsibility towards interest groups, environmental protection, pollution control and ethical management. CBSE 2026 questions from this chapter often ask definitions, arguments, differences, examples and long-answer explanations from the NCERT structure.
Key Takeaways
- Social Responsibility: Business must take decisions that match society’s objectives and values.
- CSR Rule: Companies meeting specified thresholds under the Companies Act, 2013 must follow CSR provisions.
- Environmental Protection: Business must control air, water, land and noise pollution caused by its activities.
- Business Ethics: Ethical conduct means fair, honest and socially approved business behaviour.
Important Questions Class 11 Business Studies Chapter 6 Structure 2026
| Area |
Core Idea |
Exam Focus |
| Social Responsibility |
Duties towards society and stakeholders |
Meaning, need, arguments |
| Environment Protection |
Pollution control and business role |
Causes, need, measures |
| Business Ethics |
Moral principles in business conduct |
Meaning, examples, elements |
Important Questions Class 11 Business Studies Chapter 6 Overview
A business enterprise works inside society, not outside it. Its decisions affect workers, consumers, investors, government, communities and the environment.
Q1. What Does Important Questions Class 11 Business Studies Chapter 6 Mainly Cover?
Important Questions Class 11 Business Studies Chapter 6 mainly cover social responsibility, environmental protection and business ethics. The chapter explains how business should earn profit responsibly.
It also explains CSR, pollution control and ethical conduct.
Final Answer: Chapter 6 covers social responsibility, environment and ethics.
Q2. Why Is Chapter 6 Important For CBSE 2026?
Chapter 6 is important because it links business activity with social welfare. CBSE 2026 can ask direct definitions, argument-based answers and stakeholder responsibilities.
The chapter also includes business ethics and environmental protection.
Final Answer: Chapter 6 tests value-based business conduct.
Q3. What Is The Central Idea Of Social Responsibilities Of Business And Business Ethics?
The central idea is that business must earn profit through fair and socially desirable practices. It should avoid harm to society.
Supplying quality goods, paying taxes and controlling pollution are responsible practices.
Final Answer: Business success should align with social welfare.
Social Responsibilities Of Business Class 11 Important Questions
Business can increase profit through unfair practices, but society does not accept such profit. Social Responsibilities of Business Class 11 Important Questions focus on this balance between profit, law and ethics.
Q4. What Is Social Responsibility Meaning Class 11?
Social responsibility meaning Class 11 refers to the obligation of business to take decisions and actions desirable in terms of society’s values. It includes voluntary concern for people affected by business.
It is broader than legal responsibility.
Final Answer: Social responsibility means business duty towards society.
Q5. How Is Social Responsibility Different From Legal Responsibility?
Social responsibility includes voluntary action for society’s welfare. Legal responsibility means following laws.
| Basis |
Social Responsibility |
Legal Responsibility |
| Meaning |
Duty towards society’s values |
Duty to obey law |
| Nature |
Broader and voluntary |
Compulsory |
| Scope |
Includes ethical duties |
Limited to law |
| Example |
Fair advertising |
Tax payment |
Final Answer: Social responsibility goes beyond legal responsibility.
Q6. Why Is Social Responsibility An Ethical Issue?
Social responsibility is an ethical issue because it asks what is morally right or wrong. Business decisions affect many people.
A firm may legally earn profit but still harm society through unfair practices.
Final Answer: Social responsibility involves moral judgement.
Q7. Give Examples Of Socially Undesirable Business Practices.
Adulteration, deceptive advertising, tax evasion, pollution and worker exploitation are socially undesirable practices. These practices may raise profit but harm society.
They damage trust and public image.
Final Answer: Unfair practices harm society and business reputation.
Q8. Give Examples Of Socially Desirable Business Practices.
Supplying good quality goods, paying taxes, handling complaints and controlling pollution are socially desirable practices. These practices build trust.
They also support durable business success.
Final Answer: Responsible practices improve business image and social welfare.
Need For Social Responsibility Class 11
Society allows business to use resources, workers, infrastructure and markets. The need for social responsibility Class 11 comes from this relationship between business survival and public welfare.
Q9. Why Does Business Need Social Responsibility?
Business needs social responsibility because it depends on society for survival and growth. Customers, workers, owners and government support responsible firms.
A socially responsible firm earns long-term trust.
Final Answer: Business needs social responsibility for long-term acceptance.
Q10. How Does Social Responsibility Justify Business Existence?
Business exists to provide goods and services to satisfy human needs. Profit should come as an outcome of service.
A firm that serves society justifies its existence and growth.
Final Answer: Service to society justifies business existence.
Q11. How Does Social Responsibility Serve Long-Term Interest Of Business?
Social responsibility improves public image and cooperation. Workers, consumers, shareholders and government support responsible firms.
This cooperation helps business earn stable long-term profits.
Final Answer: Social responsibility supports long-term business interest.
Q12. How Does Social Responsibility Help Avoid Government Regulation?
Voluntary social responsibility reduces the need for strict government control. If firms act responsibly, fewer corrective laws become necessary.
Government regulation limits business freedom.
Final Answer: Responsible conduct helps avoid excessive regulation.
Q13. How Does Social Responsibility Help Maintain Society?
Social responsibility helps maintain social order by reducing unfair treatment and public anger. People may protest when business ignores their interests.
Responsible behaviour lowers social tension.
Final Answer: Social responsibility supports a stable society.
Q14. How Can Business Convert Problems Into Opportunities?
Business can use resources and managerial skills to solve social problems. It may convert pollution control, waste use or community needs into useful business activity.
Business has experience in handling risk.
Final Answer: Business can turn social problems into productive opportunities.
Arguments For Social Responsibility Class 11
Supporters argue that business cannot survive by ignoring society. Arguments for social responsibility Class 11 show why responsible conduct benefits both society and firms.
Q15. What Are The Main Arguments For Social Responsibility?
The main arguments are existence and growth, long-term interest, avoidance of regulation, maintenance of society, resource availability, opportunity creation, better environment and responsibility for social problems.
These arguments connect business welfare with social welfare.
Final Answer: Social responsibility strengthens both business and society.
Q16. Explain Justification For Existence And Growth.
Business exists to serve society by providing goods and services. Profit is important, but it should follow useful service.
Continuous service helps business grow.
Final Answer: Social service justifies business growth.
Q17. Explain Long-Term Interest Of The Firm.
A socially responsible firm earns public trust and cooperation. Customers, workers and investors support firms that serve society.
This improves profits in the long run.
Final Answer: Social responsibility protects long-term business interest.
Q18. Explain Availability Of Resources With Business.
Business has financial, human and managerial resources. It can use these resources to help solve social problems.
Business organisations understand planning, organising and implementation.
Final Answer: Business has resources to support social welfare.
Q19. Why Should Business Be Held Responsible For Social Problems?
Business should be responsible because some social problems arise from business activities. Pollution, unsafe workplaces and corruption may come from business decisions.
Firms should help solve problems they create.
Final Answer: Business must address problems linked to its operations.
Arguments Against Social Responsibility Class 11
Critics believe business should focus mainly on economic performance. Arguments against social responsibility Class 11 usually appear as short notes or comparison answers.
Q20. What Are The Main Arguments Against Social Responsibility?
The main arguments are violation of profit maximisation, burden on consumers, lack of social skills and lack of public support. Critics believe social work may weaken business efficiency.
These arguments oppose wider social involvement by business.
Final Answer: Critics argue that social responsibility can distract business.
Q21. Why Is Social Responsibility Seen As A Violation Of Profit Maximisation?
Some people believe business exists only to maximise profit. Spending money on social goals may reduce profit.
They argue that efficient business already serves society through goods and services.
Final Answer: Social responsibility may conflict with profit maximisation.
Q22. How Can Social Responsibility Become A Burden On Consumers?
Pollution control and social programmes can require heavy investment. Firms may recover these costs by charging higher prices.
Consumers then bear the cost of social responsibility.
Final Answer: Social spending may increase consumer prices.
Q23. Why Is Lack Of Social Skills An Argument Against Social Responsibility?
Businessmen may not have training to solve social problems. Social issues often need specialised agencies.
Critics argue that business should handle business problems.
Final Answer: Business may lack skills for social problem-solving.
Q24. Why Does Lack Of Public Support Matter?
Social responsibility needs public cooperation and trust. If the public does not support business involvement, programmes may fail.
This weakens business efforts in social projects.
Final Answer: Public support affects the success of social programmes.
Reality Of Social Responsibility Class 11
Business attitudes have changed because society has become more aware. The reality is that responsible conduct now supports business survival and public confidence.
Q25. What Is The Reality Of Social Responsibility?
The reality is that business increasingly accepts social obligations along with profit goals. Firms understand that society can demand responsible conduct.
A business cannot succeed if it ignores public expectations.
Final Answer: Modern business must consider social responsibilities.
Q26. How Does Public Regulation Influence Social Responsibility?
Threat of public regulation pushes firms to act responsibly. Government may regulate firms that harm public interest.
Responsible firms reduce the need for strict legal action.
Final Answer: Public regulation encourages responsible business conduct.
Q27. How Does Labour Movement Influence Business Responsibility?
Educated and organised labour demands fair treatment. Workers expect safe conditions, fair wages and democratic rights.
This pressure makes firms improve worker welfare.
Final Answer: Labour movement increases responsibility towards workers.
Q28. How Does Consumer Consciousness Affect Business?
Consumer consciousness makes buyers aware of their rights. Consumers now demand quality, fair prices and honest advertising.
Business has shifted from caveat emptor to customer-oriented policies.
Final Answer: Consumer awareness forces fair business conduct.
Q29. How Has Business Education Increased Social Responsibility?
Business education teaches managers the social purpose of business. Educated owners, employees and consumers understand social issues better.
This creates sensitivity towards ethical business.
Final Answer: Business education promotes responsible management.
Q30. Why Are Social Interest And Business Interest Complementary?
Social interest and business interest are complementary because business grows better in a healthy society. Long-term profit needs public trust.
A firm benefits when society supports it.
Final Answer: Business welfare and social welfare support each other.
Kinds Of Social Responsibility Class 11
NCERT divides social responsibility into four categories. Kinds of social responsibility Class 11 should be learnt with one example for each type.
Q31. What Are The Four Kinds Of Social Responsibility?
The four kinds are economic, legal, ethical and discretionary responsibility. They move from basic business duty to voluntary social action.
| Kind |
Meaning |
Example |
| Economic Responsibility |
Produce goods and earn profit |
Selling useful products |
| Legal Responsibility |
Follow laws of the land |
Paying taxes |
| Ethical Responsibility |
Do what society expects |
Fair advertising |
| Discretionary Responsibility |
Voluntary social action |
Helping flood victims |
Final Answer: Social responsibility has economic, legal, ethical and discretionary forms.
Q32. What Is Economic Responsibility?
Economic responsibility means producing goods and services society wants and selling them at profit. Business is an economic institution.
This is its primary social responsibility.
Final Answer: Economic responsibility means useful production with profit.
Q33. What Is Legal Responsibility?
Legal responsibility means operating within the laws of the country. Laws are created for social welfare.
A law-abiding business is socially responsible.
Final Answer: Legal responsibility means following business laws.
Q34. What Is Ethical Responsibility?
Ethical responsibility means behaviour expected by society but not always written in law. It involves fairness and respect.
For example, advertisements should respect dignity and religious sentiments.
Final Answer: Ethical responsibility means morally acceptable conduct.
Q35. What Is Discretionary Responsibility?
Discretionary responsibility means voluntary action beyond economic, legal and ethical duties. It depends on management choice.
Examples include charity, disaster help and support to educational institutions.
Final Answer: Discretionary responsibility is voluntary social contribution.
Responsibility Towards Interest Groups Class 11
A business affects many groups through its decisions. Responsibility towards interest groups Class 11 explains what business owes to owners, workers, consumers, government and community.
Q36. What Are The Major Areas Of Social Responsibility Of Business?
The major areas are responsibility towards shareholders, workers, consumers, government and community. Each group expects fair and responsible treatment.
Business must balance these expectations with profit goals.
Final Answer: Business has duties towards all major interest groups.
Q37. What Is Responsibility Towards Shareholders Or Owners?
Business must provide fair return and protect shareholders’ investment. It should also provide accurate information about working and growth plans.
Shareholders provide capital to the business.
Final Answer: Business must protect owners’ capital and returns.
Q38. What Is Responsibility Towards Workers?
Business must provide meaningful work, fair wages and good working conditions. It should respect workers’ rights to form unions.
Worker cooperation improves enterprise performance.
Final Answer: Business must ensure fair treatment of workers.
Q39. What Is Responsibility Towards Consumers?
Business must supply right quality and quantity at reasonable prices. It should avoid adulteration, poor quality and misleading advertising.
Consumers also need correct product information.
Final Answer: Business must protect consumer interests.
Q40. What Is Responsibility Towards Government And Community?
Business must obey laws, pay taxes honestly and act as a good citizen. It should also protect the natural environment.
Community welfare depends on responsible business conduct.
Final Answer: Business must support lawful and community-friendly activity.
Business And Environmental Protection Class 11
Business activity can create wealth, but it can also damage air, water, land and public health. Business and environmental protection Class 11 explains why pollution control is a direct business responsibility.
Q41. What Is Environment?
Environment means the totality of human surroundings, both natural and man-made. It includes land, water, air, plants, animals, institutions and people.
These surroundings provide resources for human life.
Final Answer: Environment includes natural and man-made surroundings.
Q42. What Is Environmental Pollution?
Environmental pollution means injection of harmful substances into the environment. It changes the physical, chemical or biological quality of air, water and land.
Industrial activity is a major source of pollution.
Final Answer: Pollution damages environmental quality.
Q43. Why Is Environmental Protection Important For Business?
Environmental protection is important because business uses natural resources and affects public health. Pollution can harm people, animals and resources.
Business must reduce harmful waste through better technology.
Final Answer: Environmental protection is a business responsibility.
Q44. What Are The Main Environmental Problems Identified By The United Nations?
The United Nations identifies ozone depletion, global warming, hazardous waste, water pollution, freshwater quality, deforestation, land degradation and danger to biological diversity as major environmental problems.
These problems affect long-term human welfare.
Final Answer: Environmental problems include climate, water, land and biodiversity damage.
Causes Of Pollution Class 11
Pollution comes from many sectors, but industry is a major waste generator. Causes of pollution Class 11 include business activities related to production, transport, storage and consumption.
Q45. What Are The Main Causes Of Pollution?
The main causes are industrial waste, chemical discharge, vehicle emissions, toxic dumping and factory noise. Pollutants exceed the environment’s absorption capacity.
Business activities produce many of these wastes.
Final Answer: Pollution occurs when harmful waste enters the environment.
Q46. What Is Air Pollution?
Air pollution means reduction in air quality due to harmful gases, smoke and chemicals. Automobiles and manufacturing plants are major sources.
Carbon monoxide and factory smoke contribute to air pollution.
Final Answer: Air pollution lowers air quality.
Q47. What Is Water Pollution?
Water pollution means contamination of water through chemicals and waste dumping. Business enterprises may release waste into rivers, streams and lakes.
This harms aquatic life and human health.
Final Answer: Water pollution damages usable water sources.
Q48. What Is Land Pollution?
Land pollution means damage to land quality due to toxic waste dumping. Polluted land becomes unfit for agriculture or plantation.
Restoring damaged land is difficult.
Final Answer: Land pollution reduces soil usefulness.
Q49. What Is Noise Pollution?
Noise pollution means harmful sound from factories, vehicles and machinery. It can affect health seriously.
It may cause hearing loss, heart problems and mental disorders.
Final Answer: Noise pollution is a health hazard.
Need For Pollution Control Class 11
Pollution control protects health, resources and business reputation. The need for pollution control Class 11 becomes clear when we connect pollution with liability, cost and public image.
Q50. Why Is Pollution Control Needed?
Pollution control is needed to protect environmental resources and improve life quality. Pollutants damage air, water, land and public health.
It also reduces business risk.
Final Answer: Pollution control preserves environment and health.
Q51. How Does Pollution Control Reduce Health Hazards?
Pollution control reduces diseases linked to polluted air, water and land. Pollutants may cause cancer, heart attacks and lung problems.
Clean surroundings support healthy life.
Final Answer: Pollution control lowers health risks.
Q52. How Does Pollution Control Reduce Liability Risk?
A firm may need to pay compensation if its waste harms people. Pollution control devices reduce such legal risk.
Safe processes protect business and society.
Final Answer: Pollution control lowers compensation risk.
Q53. How Does Pollution Control Save Costs?
Pollution control saves costs by reducing waste and improving production technology. Poor technology increases waste disposal and cleaning costs.
Cleaner processes use materials better.
Final Answer: Pollution control can reduce operating cost.
Q54. How Does Pollution Control Improve Public Image?
A firm that controls pollution earns public respect. Society now values environmental quality.
Such firms are seen as socially responsible enterprises.
Final Answer: Pollution control improves business reputation.
Role Of Business In Environmental Protection Class 11
Business has money, technology and managerial ability to reduce pollution at source. Role of business in environmental protection Class 11 includes policy, training, compliance and innovation.
Q55. What Is The Role Of Business In Environmental Protection?
Business must prevent pollution and protect environmental resources. It should control pollutants at source through better processes and technology.
Business enterprises create wealth and command major resources.
Final Answer: Business should lead environmental protection efforts.
Q56. What Steps Can Business Take For Environmental Protection?
Business can make top management commitment, develop clear policies, use better technology, follow laws, join government programmes and train stakeholders.
It should also assess pollution control costs and benefits regularly.
Final Answer: Business can protect the environment through planned action.
Q57. Why Is Top Management Commitment Important For Environmental Protection?
Top management commitment sets the organisation’s environmental culture. Employees follow priorities set by senior management.
Without leadership, pollution control programmes remain weak.
Final Answer: Top management drives environmental responsibility.
Q58. Why Should Business Train Employees, Suppliers And Dealers?
Training spreads technical information about pollution control. Employees, suppliers and dealers help implement environmental programmes.
Shared awareness improves practical compliance.
Final Answer: Training supports pollution control across the business network.
Business Ethics Class 11 Important Questions
Ethics gives business a moral direction beyond profit. Business Ethics Class 11 Important Questions test meaning, examples, elements and ethical values in management.
Q59. What Is Business Ethics Meaning Class 11?
Business ethics meaning Class 11 refers to socially determined moral principles that should govern business activities. It decides what is right or wrong in business conduct.
It links business practices with social good.
Final Answer: Business ethics means moral principles for business conduct.
Q60. What Is Ethics?
Ethics means moral values, norms and standards approved by society. It judges human behaviour as right or wrong.
The word ethics comes from a Greek word linked with character.
Final Answer: Ethics deals with moral conduct.
Q61. Give Examples Of Business Ethics.
Charging fair prices, using correct weights, treating workers fairly and earning reasonable profit are examples of business ethics. These actions serve society.
Ethical business improves trust and image.
Final Answer: Fairness and honesty are examples of business ethics.
Q62. Why Is Business Ethics Important?
Business ethics is important because it builds public trust and long-term success. Ethical behaviour improves confidence among customers, employees and society.
Ethics and profits go together in the long run.
Final Answer: Business ethics supports trust and durable success.
Q63. What Are The Ground Rules Of Ethics?
Ground rules of ethics include trustworthiness, respect, responsibility, fairness, care and good citizenship. These values guide individual and business conduct.
They apply to people in all activities.
Final Answer: Ethical conduct rests on trust, fairness and responsibility.
Elements Of Business Ethics Class 11
Ethical conduct needs systems, not slogans. Elements of business ethics Class 11 show how enterprises can build ethical behaviour in daily decisions.
Q64. What Are The Main Elements Of Business Ethics?
The main elements are top management commitment, publication of code, compliance mechanism, employee involvement and measuring results. These elements create an ethical workplace.
They convert moral values into business practice.
Final Answer: Business ethics needs leadership, code, systems, participation and review.
Q65. Why Is Top Management Commitment Needed In Business Ethics?
Top management commitment guides the whole organisation towards ethical behaviour. Senior managers must openly support ethical conduct.
Employees follow values shown by leadership.
Final Answer: Ethical leadership begins at the top.
Q66. What Is Code Of Ethics?
Code of ethics is a written document containing principles of conduct for the organisation. It covers honesty, law compliance, product safety, workplace health and fair marketing.
It guides employees in decisions.
Final Answer: Code of ethics states expected business conduct.
Q67. What Is Compliance Mechanism In Business Ethics?
Compliance mechanism ensures actual decisions match ethical standards. It may include ethical hiring, training, audits and reporting systems.
It helps detect unethical behaviour.
Final Answer: Compliance mechanism monitors ethical behaviour.
Q68. Why Should Employees Be Involved In Ethics Programmes?
Employees implement ethics policies at different levels. Their involvement makes ethical conduct practical.
Small employee groups can discuss policies and workplace attitudes.
Final Answer: Employee involvement turns ethics into daily action.
Q69. Why Should Business Measure Ethics Results?
Business should measure ethics results to monitor compliance. Audits show whether standards are followed.
Management can discuss results and improve policies.
Final Answer: Measuring results strengthens ethical programmes.
CSR Class 11 Business Studies
CSR connects company profits with social, economic and environmental contribution. CSR Class 11 Business Studies is asked through Companies Act provisions and meaning-based questions.
Q70. What Is CSR Class 11 Business Studies?
CSR Class 11 Business Studies means corporate social responsibility towards society and environment. It involves company efforts to contribute to economic and social development.
CSR also improves the quality of life of workers, families and communities.
Final Answer: CSR means corporate responsibility towards society.
Q71. What Is Corporate Sustainability?
Corporate sustainability means a company’s role in sustainable development. It balances economic progress, social progress and environmental protection.
It connects business growth with long-term social welfare.
Final Answer: Corporate sustainability balances economy, society and environment.
Q72. Which Companies Come Under CSR Provisions In India?
CSR provisions apply to companies meeting specified financial thresholds under the Companies Act, 2013. These include turnover, net worth or net profit limits.
The chapter mentions turnover of ₹1,000 crore, net worth of ₹500 crore, or net profit of ₹5 crore.
Final Answer: Large qualifying companies must follow CSR provisions.
Q73. What Does The Companies Act Encourage Under CSR?
The Companies Act encourages qualifying companies to spend 2% of average net profit of the previous three years on CSR activities. It also requires a CSR committee.
Only CSR activities undertaken in India count.
Final Answer: Companies are encouraged to spend 2% on CSR.
Q74. Which CSR Activities Do Not Qualify?
Activities meant exclusively for employees and their families do not qualify under CSR. The chapter also states that only activities in India are considered.
CSR must benefit wider society.
Final Answer: Employee-only benefits do not qualify as CSR.
Class 11 Business Studies Chapter 6 Extra Questions
This chapter rewards exact NCERT wording and examples. Class 11 Business Studies Chapter 6 extra questions help revise likely short-answer and long-answer areas.
Q75. Why Is Business Called A Social Institution?
Business is called a social institution because it operates with society’s permission and uses society’s resources. It must respect social values.
It cannot exist successfully in isolation from society.
Final Answer: Business is part of society.
Q76. Why Should Business Not Exploit Workers?
Business should not exploit workers because workers contribute labour and skill to production. Fair wages and safe conditions are part of social responsibility.
Worker welfare supports cooperation.
Final Answer: Worker exploitation violates social responsibility.
Q77. Why Should Business Avoid Misleading Advertisements?
Business should avoid misleading advertisements because consumers need correct information. False claims lead to wrong purchase decisions.
Honest advertising is an ethical responsibility.
Final Answer: Misleading advertisements harm consumer interest.
Q78. Why Is Paying Taxes A Social Responsibility?
Paying taxes is a social responsibility because government uses tax revenue for public welfare. Tax evasion harms society.
Honest tax payment also fulfils legal responsibility.
Final Answer: Tax payment supports public services.
Q79. Why Is Business Ethics Called Good Business?
Business ethics is good business because ethical firms earn trust and confidence. Customers and society support fair firms.
Ethical conduct also improves public image.
Final Answer: Ethical business supports long-term success.
Q80. Why Are Laws Alone Not Enough For Ethical Business?
Laws cannot cover every possible situation. Ethics guides conduct beyond legal rules.
Business must act fairly even where law is silent.
Final Answer: Ethics fills gaps left by law.
Class 11 Business Studies Chapter List