ISC Class 12 Business Studies Syllabus

ISC Class 12 Business Studies Syllabus    

Business Studies subject ensures that the candidate learns modern business techniques. It gives an in-depth knowledge of business and Managerial skills. During exam preparation, the syllabus gives the candidates an understanding of the exam pattern and marks distribution. It is a tool that helps candidates to plan and prepare for the ISC board examination.

Extramarks provides students with an updated version of the latest changes made in the curriculum on their website. ISC class 12 Business Studies syllabus helps students know about the chapters they are going to study. It allows them to prepare for the upcoming academic session and board exam.

ISC class 12 Business Studies syllabus Semesters 1 & 2  

The ISC class 12 Business Studies syllabus is divided into two semesters. It helps to divide the resource equally among the two semesters and study the subject ideally. The Business Studies class 12 ISC syllabus is represented in the table below:

Semester 1 Semester 2
Unit No. Name of Unit Unit No. Name of Unit
1. Human Resource Management 2. Business Communication and Correspondence
3. Business Size and Finance
4. Globalisation and recent trends in Business
5. Business Regulators and Intermediaries

ISC class 12 Business Studies syllabus include the following chapters and subchapters.

  1. Human Resource Management 

(i) Introduction to Human Resource Management.

(ii) Job and Manpower planning 

(iii) Employee Recruitment

(iv) Employee Selection

(v) Employee Training

(vi) Employee Morale

(vii) Employee Motivation

(viii) Employee Remuneration (Pay Packages)

(ix) Employee Leadership

(x) Employee Appraisal 

(xi) Employee Promotion and Transfer

(xii) Employee Separation

(xiii) Emerging trends in HR: Flexible Hours of working, Permanent part-time job, Retainership (retaining the best talent), Work from home option, Self-managing teams & Virtual teams. 

  1. Business Communication and Correspondence 

(i) Business Communication: Communicating with clients.

(ii) Business Correspondence: i.e. communicating through various forms of letters solicited and unsolicited letters of application for a job, Interview letter, Offer of Appointment, Letter of enquiry, Quotation letter, Order letter, Complaint letter, Reply to Complaint letter).

  1. Business Size and Finance 

(i) Various business entities, i.e. sole proprietorship, partnership, private limited company and public limited company.

(ii) Sources of business finance Equity and shares, bonds & debentures, maintain profits, trade credit, public deposits, loans, discounting of bills of exchange, global depository receipt, Angel investors, venture capitalists, crowdfunding, peer to peer lending.

  1. Globalization and recent trends in the Business 

(i) Globalisation

(ii) E-Business.

(iii) Outsourcing

(iv) Various types of Outsourcing

(v) Online means of conducting business

  1. Business Regulators and Intermediaries

(i) Intermediaries & Regulators

(ii) Role of Intermediaries & Regulators

  1. Reserve Bank of India: Nationalised banks, overseas banks (NBFC).
  2.  (SEBI): stock exchanges, brokers, bankers, depositories, mutual funds and credit rating agencies.
  3.  (IRDA): insurance companies, insurance brokers. & agents.
  4. Pension Fund Regulatory and Development Authority (PFRDA)
  5. Food Safety and Standards Authority of India (FSSAI)
  6. Bureau of Indian Standards (BIS): ISI mark is given to industrial goods, consumer electrical goods, steel manufacturers.

Students may click on the respective chapter under the ISC class 12 Business Studies syllabus to access the study material.

ISC Class 12 Business Studies Syllabus Examination Pattern

ISC Class 12 Business Studies Syllabus is divided into two parts:

Part one – Theory: Three hours-(80 marks)

Part two – Project Work- (20 marks)

Part 1 is segmented into two sections. Section 1 (20 marks) has mandatory short answer questions to test the knowledge and helps apply those skills relating to elementary/ fundamental terms in the syllabus. Section 2 (60 marks) will have eight questions, out of which the candidates will have to answer any five questions; each question carries 12 marks.

Part Two – Under Project Work os  of 20 Marks, and candidates are expected to complete two projects from any topic covered in theory. The invigilator will assess the project work, and a visiting examiner will be appointed locally and he/she will be approved by the Council. 

Marks allotted for each Project under ISC class 12 Business Studies syllabus is 10. The marks are divided as follows.

  • Overall Project 1 mark
  • Content 4 marks
  • Findings 2 marks
  • Viva-voice based on the Project 3 marks.

Students may find the study material, pertaining to the ISC class 12 Business Studies syllabus on Extramarks.

ISC Class 12 Business Studies syllabus & Study Materials 2023-24 

Candidates can refer to notes of ISC Class 12 Business Studies syllabus prepared as per ISC guidelines from the website of Extramarks. ISC Business Studies is a potential subject that enables students to have a comprehensive approach toward life based on circumstances, and it further prepares students for their future.

In addition to the notes pertaining to ISC class 12 Business Studies syllabus, candidates can access the following by clicking on the respective links.  

ICSE Revision Notes

ISC & ICSE Syllabus

ICSE Solutions

ICSE sample question papers

ICSE important questions

ICSE question paper

ISC Business Studies Class 12 Syllabus

Theory paper is of  3 hours duration and 80 marks. There are 5 units in the syllabus.

1. Human Resource Management

(i) Introduction to Human Resource Management.

Meaning and definition of Human Resource Management; Characteristics of Human Resource Management: people oriented, comprehensive function, staff function, pervasive, challenging, continuous, individual oriented, development oriented, action oriented, future oriented, interdisciplinary, art as well as science, young discipline; Importance of human resource management.

(ii) Job and Manpower planning.

Meaning, relevance and difference between the following: Job Analysis, Job Specification, Job Description, Job Enrichment and Job Enlargement, Manpower Estimation.

(iii) Staff Recruitment.

Meaning, definition and characteristics of staff recruitment; sources of recruitment; internal sources (promotion, transfer, ex-employees, recommendation by employees); external sources (advertisements, campus recruitment, casual callers, gate hiring, employment exchanges, placement agencies, labour contractors).

Differences between internal and external sources of recruitment, their merits and demerits; e-recruitment: concept, benefits and limitations; sources of e-recruitment: internet and intranet.

(iv) Staff Selection.

Meaning and definition of staff selection; selection procedures (preliminary screening, application blank, selection test, Group discussion, final interview, medical test, reference check, final approval, placement; brief explanation and importance of each step of the selection procedure); distinction between recruitment and selection.

(v) Staff Training.

Meaning and definition of training; distinction between training, education and development; types of training (induction, job, remedial, safety, promotional, refresher; brief explanation of each.); methods of training: on the job and off the job (vestibule, apprenticeship, internship, classroom); distinction between on the job and off the job training.

Hindrances to training: brief explanation. Benefits of training to employer and employees.

(vi) Staff Morale.

Meaning, definition and characteristics of staff morale; Morale Productivity Matrix (brief explanation of the four situations); factors influencing morale (morale depressants and stimulants: an understanding of how the same factor may lower or boost morale); methods of raising morale; indicators of low and high morale; advantages of high morale; disadvantages of low morale.

(vii) Staff Motivation.

Meaning, definition and characteristics of staff motivation; difference between motivation and morale; importance of staff motivation; factors influencing motivation: monetary and non-monetary incentives; differences between monetary and non-monetary incentives; Maslow’s theory of the Hierarchy of Human Needs – explanation of the theory with the help of the pyramid, assumptions and criticism of the theory; Herzberg’s Two-factor Theory (Motivation and Hygiene Factors).

(viii) Staff Remuneration.

Meaning and definition of Staff remuneration, Methods of wage payment – Time Rate and Piece Rate System (An explanation of the two systems along with their merits, demerits and suitability, differences between the two); Pay Slip and Payroll – Meaning, Differences, Components, Specimens of both. Various staff benefits: Employee Provident Fund, National Pension System, Group Insurance (medical and life), encashment of leave, gratuity, (basic understanding only).

Types of leaves (casual, medical/sick, earned / privilege, maternity/paternity, sabbatical/study, leave without pay: basic understanding only)

(ix) Staff Leadership.

Meaning and definition of staff leadership; distinction between Leadership and Management; leadership styles: Autocratic, Democratic, Laissez-Faire (brief explanation, advantages, disadvantages and comparison between each style); Leadership continuum (the concept of situational leadership to be explained briefly); Blake & Mouton Managerial Grid (brief explanation).

(x) Staff Appraisal.

Meaning and definition of Performance Appraisal and Potential Appraisal; distinction between the two; Objectives and importance of Performance Appraisal, Methods of Performance Appraisal – merit grading, appraisal by results, appraisal by superior staff: self-appraisal; 360° appraisal (brief explanation of each method and their respective advantages and disadvantages).

(xi) Staff Promotion and Transfer.

Staff Promotion – Meaning, definition, benefits and limitations of promotion; Open and Closed policy of promotion (meaning and differences); a brief understanding of the concept of Dry promotion and upgrading; requirements of a sound promotion policy; basis of promotion: seniority, merit, seniority-cum-merit (brief explanation of each and the advantages, disadvantages, comparison between seniority basis and merit basis.)

Staff Transfer – Meaning, definition and need for transfer. Types of transfers: replacement, versatility, remedial, production (meaning and relevance of each type).

(xii) Staff Separation.

Meaning of Staff separation; means of staff attrition: Retirement (Compulsory and Voluntary), Lay off, Retrenchment, Resignation, Suspension, Dismissal: grounds for dismissal (Meaning and distinction only).

Exit Interview – Meaning and importance.

(xiii) Emerging trends in Human Resources.

Flexible Hours, Permanent part time, Work from home, Retainership, Virtual teams, Self-managing teams (SMTs) – only meaning of the above terms.

2. Business Communication and Correspondence

(i) Business Communication

Meaning and definition of communication; importance of communication in business, elements of the Communication Process, Methods of communication: Oral, Written, Gestural, Visual (Meaning, advantages and disadvantages of all these methods), Difference between oral and written communication, Types of communication: On the basis of area of operation (Internal and External), on the basis of relationship (Formal and Informal), on the basis of direction (Horizontal, Vertical and Diagonal, upwards and downwards), Meaning, Advantages and Disadvantages of each; distinction between – Internal and External; Formal and Informal; Horizontal and Vertical Communication; barriers to Communication (Semantic, Physical and Mechanical, Organisational, Socio-Psychological: meaning only, detailed explanation not required); overcoming the barriers to communication.

(ii) Business Correspondence

Need and functions of business correspondence.

Business Letters

Elements and contents of various business letters; types of letters: solicited and unsolicited letters of application for a job, along with drafting of biodata; Interview letter, Offer of Appointment, Letter of enquiry, Quotation letter, Order letter, Complaint letter, Reply to Complaint letter).


Meaning and definition of Reports; types of reports: statutory, non- statutory, private, public, informational, interpretative, routine/periodic, special; brief explanation of each type of report; differences between statutory and nonstatutory, private and public, informational and interpretative, routine / periodic and special report. Format of report (report writing not required).

(iii) Current trends in Business Communication: e-mail and video conferencing.

Meaning and uses of e-mail and video conferencing.

3. Business Size and Finance

(i) Various business entities.

Meaning, definition and distinction between sole proprietorship, partnership, private limited company and public limited company.

(ii) Sources of business finance

A basic understanding of the following: Equity and preference shares, debentures and bonds, retained profits, public deposits, loans, trade credit, discounting of bills of exchange, global depository receipt, Angel investors, venture capitalists, crowd funding, peer to peer funding, factoring.

4. Globalisation and recent trends in Business

(i) Globalisation.

Meaning, nature, opportunities and threats of globalization for business; brief understanding of how globalization has been instrumental in transforming the manner in which Business is conducted.

(ii) e-Business.

Meaning, nature and importance of e-business to the buyer and to the seller.

(iii) Outsourcing.

Concept of outsourcing; parties involved – the outsourcer, the outsourced and the service provider – the respective advantages and disadvantages to each of the above.

(iv) Types of Outsourcing.

Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and Business Legal Process Outsourcing (LPO).

Basic understanding of the above.

(v) Online means of conducting business.

Business to Consumer (B2C), Consumer to Consumer (C2C), Business to Business (B2B), Intra Business (Intra B) and, Business to Government (B2G), Government to Business (G2B).

Basic understanding of the above with a few examples.

5. Business Regulators and Intermediaries

(i) Regulators and Intermediaries.

Meaning of the terms Regulators and Intermediaries.

(ii) Role of Regulators and Intermediaries.

  1. Reserve Bank of India (RBI): Indian banks, foreign banks, Non-Banking Financial Companies (NBFC).
  2. Securities and Exchange Board of India (SEBI): stock exchanges, stock brokers, merchant bankers, depositories, mutual funds and credit rating agencies.
  3. Insurance Regulatory and Development Authority of India (IRDA): insurance companies, insurance agents and insurance brokers.
  4. Pension Fund Regulatory and Development Authority (PFRDA): pension funds and pension aggregators.
  5. Food Safety and Standards Authority of India (FSSAI): food processors, food packers.
  6. Bureau of Indian Standards (BIS): ISI mark given to industrial goods, consumer electrical goods, steel manufacturers.

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FAQs (Frequently Asked Questions)

1. What's the difference between ISC and CBSE Exam?

The syllabus of the ISC Board examination is more theoretical compared to that of CBSE. At the same time, CBSE has a 40-60 weightage for theory and 40-60 weightage for practical knowledge. Candidates have to follow the ISC Syllabus as decided by the Board. The syllabus helps candidates prepare for the examination on time. They can focus more on topics that have more weightage in the ISC study material to prepare for the upcoming exam on time.

2. How can a candidate prepare for the ISC Business Studies exam?

Candidates can practice questions by solving ISC’s Mock Test and Past Years’ Question Papers. By practising these tests, they can measure their progress on each topic. This will give them a brief idea about the topics they are lagging in, and they can focus more on those topics. Candidates can visit the Extramarks website to learn more about their services.

3. What is the use of the ISC class 12 Business Studies syllabus?

ISC class 12 Business Studies syllabus is an asset that helps students prepare for their examinations. It clarifies the units and their important topics for the ISC Board Exams. It gives an idea of how much weightage is given to different topics. This helps candidates to know which topics they should focus on more in their studies. Students could also use ISC class 12 Business Studies syllabus to analyse progress in their studies. They can go through the topics which are pending. They will also get clarity about the internal assessment and evaluation scheme.